Responsibilities
- Lead a team of Inside Sales Representatives responsible for enrolling new practices across CareCredit markets
- Deliver monthly enrollment goals through disciplined sales management, performance coaching, and the design and execution of incentive programs
- Ensure consistent and effective customer conversations and improved conversion outcomes
- Maintain strong awareness of technologies impacting sales productivity
- Partner cross-functionally to drive adoption and continuous improvement
- Conduct regular performance reviews, provide actionable feedback, and recommend salary actions consistent with policy and results
- Develop and implement a repeatable sales language program
- Execute structured coaching cadences including call monitoring and feedback
Requirements
- Bachelor’s degree or 5+ years of equivalent experience in Sales and/or a Call Center environment
- 3+ years of experience managing people and/or teams, including hiring, coaching, and performance management
- 1+ year of inside and/or outside sales experience (or equivalent phone-based sales leadership exposure)
- Advanced computer skills including Salesforce CRM, Microsoft Word, Microsoft Excel, MS PowerPoint, and MS Outlook
- Ability and flexibility to travel for business as required
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