Humana Inc in the United States seeks an Associate Vice President for Conversational Channels to lead the member and advocate experience across IVR, AI-enabled engagement, intelligent search, and digital self-service. You will own product strategy, roadmaps, and delivery, shaping an integrated experience that reduces friction, improves outcomes, and elevates advocate productivity.
Partner with Consumer Digital and operations to translate feedback into investments, define multi-year plans, and
#J-18808-LjbffrAVP, Conversational Channels & Member Experience in madison at Unknown Company
This position is listed as full time and onsite.