AVP Contact Center Sales

## AVP Contact Center SalesApply: Remote, USA: Full time: Posted Today: R **Role Overview** The **AVP of Enterprise CCaaS Sales** will lead and execute the sales strategy for our Cloud Contact Center as a Service (CCaaS) portfolio. You will manage a high-performing team of Enterprise Account Executives driving multi-year, complex software transactions across large commercial and enterprise accounts. In this role, you will bridge executive-level relationship building (CXI, CTO, CIO, COO) with structured sales methodology, driving pipeline expansion, cloud migration strategies, AI/automation integrations, and predictable quarter-over-quarter revenue growth. **Key Responsibilities** **1. Sales Leadership & Execution*** **Drive ARR Growth:** Own and exceed quarterly and annual revenue targets for the assigned CCaaS enterprise territory.* **Team Management:** Recruit, mentor, and scale a team of senior Enterprise Account Executives, establishing clear performance expectations and high-accountability sales operating cadences.* **Deal Execution:** Actively participate in major deal pursuits—engaging C-suite executives, structuring complex enterprise licensing models, and leading high-stakes negotiations.**2. Territory & Pipeline Strategy*** **Go-to-Market Strategy:** Define and execute regional go-to-market (GTM) plans, targeting high-growth verticals (Financial Services, Healthcare, Retail, Tech, BPO).* **Cross-Functional Partner Alignment:** Partner with System Integrators (SIs), Channel Partners, Master Agents/TSBs, and technology ecosystem partners (e.g., CRM vendors, AI providers) to expand lead flow and co-sell opportunities.* **Pipeline Governance:** Ensure rigorous pipeline generation, accurate forecasting via CRM (Salesforce), and adherence to proven enterprise sales frameworks (MEDDPICC, Command of the Message).**3. Solution Alignment & Customer Transformation*** **Consultative CX Positioning:** Guide enterprise clients through digital transformation journeys—transitioning legacy on-premise contact centers to scalable cloud and AI-first solutions.* **Cross-Functional Collaboration:** Partner closely with Solutions Engineering, Professional Services, Product Management, and Customer Success to ensure seamless onboarding, expansion, and long-term customer retention.**Qualifications & Key Requirements*** **Experience:** 10+ years of enterprise SaaS sales experience, with at least 5+ years of direct experience selling **CCaaS, CX, UCaaS, or AI/Omnichannel Contact Center solutions**.* **Leadership Track Record:** 3+ years of direct people management experience leading enterprise field sales teams carrying eight-figure quotas.* **Deal Complexity:** Proven track record of personally closing and guiding teams through $500k+ ACV and multi-million-dollar TCV enterprise software transactions.* **Methodology Mastery:** Deep proficiency in structured sales methodologies (MEDDPICC, Challenger, Solution Selling) and enterprise forecasting precision.* **Ecosystem Expertise:** Strong existing relationships across the CCaaS channel ecosystem (TSBs, VARs, SIs, and strategic alliance partners).* Experience with NICE and IVA solutions a must Salary - $350-$450k OTE Depends on experience
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