- Accountable for end-to-end client onboarding for Life, Absence, and Disability Solutions, ensuring quality execution and timely delivery
- Establishes and sustains strong relationships with customers, brokers, and key partners
- Partners with executive leadership to anticipate demand and priorities
- Leads the development and enforcement of implementation strategies, standards, and best practices
- Drives innovation in implementation management, leveraging technology
- Promotes a high standard of customer experience
- Build and develop a high-performing team
Requirements
- Bachelor's Degree Business Administration, Marketing or a related field
- 10 years' experience in managing key/strategic relationships
- 5 years management experience
- Experience in customer implementation, project management in the disability industry
- Expertise in Life, Disability, and Absence management products
- Strong leadership capabilities
- Proficiency in Salesforce CRM systems
Core Competencies
Demonstrates expertise in client onboarding for Life, Absence, and Disability Solutions, with a focus on project management and customer implementation. Proven ability to lead teams, establish strategic relationships, and drive innovation in implementation management.
Highest-signal resume keywords
- Client Onboarding Management
- Project Management
- Life, Disability, and Absence Management Expertise
- Salesforce CRM Proficiency
- Leadership Experience
ATS Optimization Keywords
Hard Skills
- Project Management
- Client Onboarding
- Implementation Strategies
- Customer Experience Management
- Relationship Management
Soft Skills
- Strong Leadership Capabilities
- Team Development
- Customer Relationship Building
Industry Keywords
- Life Solutions
- Absence Management
- Disability Solutions
- Implementation Best Practices
Tools & Technologies
- Salesforce CRM