Avionics Technical Representative - Customer Response CenterAt Bombardier, we design, build and maintain the world's peak-performing aircraft for the world's most discerning people and businesses, governments and militaries. Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. Bombardier's Benefits Program With our employees' well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following: insurance plans (dental, medical, life insurance, disability, and more), competitive base salary, retirement savings plan, employee assistance program, and tele health program.Lead meetings with other internal and/or external resources to resolve issues affecting the return to service of the aircraft. Prepare accurate, complete, and concise technical reports and correspondence.
Support business aircraft customers and field service representatives by troubleshooting, providing technical guidance and making technical recommendations on aircraft systems. Provide executive summaries on high visibility AOG aircraft. Create performance matrix including KPIs to drive performance in the team. Ensure quality feedback loop is completed when issues are found in the field. Perform monthly quality reviews of case handling and phone interactions for the team.You have comprehensive technical knowledge and experience of aircraft systems for the Learjet, Challengers and Global aircraft.
You have leadership capabilities and quick decision making and resolution skills. You have a college diploma in aircraft maintenance or equivalent work history. You have an AME license or equivalent (an asset). You must be available for off-site assignments on short notice (10%). You are comfortable using MS Office programs.
You have a minimum of ten (10) years' experience in problem solving in aircraft maintenance/manufacturing environments. You are customer focused and have strong communication skills.