Aviation Program Specialist 2We are seeking a full-time Aviation Program Specialist 2 for Garmin's Scottsdale, AZ location. In this role, you will be responsible for providing technical customer service/support related to transport category aircraft performance and weight & balance activities and serves as main point of contact for customers as well as manage customer aircraft configurations, advanced aircraft performance questions, change requests, and aircraft weight & balances changes.Essential Functions:Escalate customer needs as required, directing inquiries to proper departmentsServe as first-level customer contact, receiving and answering moderately complex to complex questions, inquiries and requests pertaining to Garmin's aircraft performance productsDemonstrates program management skills on programs and projects to ensure communications, scope, effort, milestones/schedule, risk management, and strategy are aligned with Garmin's initiatives, business model, and customer relationships with guidanceResolve, track and/or route moderately complex to complex customer issues or requestsDemonstrate proficiency in delivering technical support for Garmin aircraft performance and/or load planning productsMay lead testing and deployment of Garmin products and solutionsContribute to technical writing and publication of aircraft performance data materialsContribute to and enhance development of customer training materialsLead project management functionsInvestigate and determine root cause of operational events and failuresIdentify issues with aircraft performance and/or load planning and support development of corrective actionsMay negotiate requirements with customer and documents/disseminates for internal stakeholdersMay act as primary coordinator for internal resources to support customer executive reviewAssist in coordinating internal resources to support customer needs for respective deliverablesLead recurring meetings with customer, documents, and maintains related documentation in an organized mannerCreate/communicate status information to inform internal stakeholders of relevant program progress and issuesAnalyze program requirements and work with internal stakeholders to establish effort estimatesCommunicate status of work clearly providing visibility to supervisor or mentorWork collaboratively, efficiently, and professionally in a team environment with other Garmin associates to achieve goalsApply a sense of urgency, commitment and prioritization in developing timely solutionsMay have primary responsibility for driving creation and maintenance of program-specific Statement of Works (SOWs) or technical proposalsApply Garmin's Mission, Vision, Values and Quality Policy and enthusiastically exhibits a desire to see Garmin succeedPerform on-call duty and after hours on-call coverage may be requiredSupport special projects as assignedAbility to travel for customer support and trainingBasic Qualifications:Bachelor's Degree in Aerospace, Business or related field OR an equivalent combination of education and experienceMinimum of 1 year of relative industry experienceExcellent academics (cumulative GPA greater than or equal to 3.0 as a general rule) with the demonstrated ability to apply learned knowledgeOperational knowledge of Federal Aviation Regulations (FAR) governing aircraft operations with 14 CFR Part 121 or Part 135 experience preferredDemonstrates advanced troubleshooting skillsDriven problem solver with proven success in solving difficult problems.Demonstrated strong and effective verbal, written, and interpersonal communication skillsMust be team-oriented, possess a positive attitude and work well with othersDesired Qualifications:Private Pilot's LicensePrevious work experience in Airline or Charter Operations, Air Traffic Control, Flight Dispatching, Flight Operations, or Aviation Program/Project ManagementGarmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits