Avaya Telecom Support Technician
Qualifications of a successful candidate must include:
- Intermediate (3-6 years) experience with the Avaya Aura software, specifically Communications Manager (CM) and Session Manager (SM);
- Avaya Certifications (not required, but is a plus);
- Experience with Avaya Call Center (not required, but is a plus).
Responsibilities of the IT Resource shall include but are not limited to the following:
- Telephone Move, Add, Change work;
- Troubleshoot and resolve issues with telephones;
- Deploy advanced features as needed;
- Facilitate call center adds and changes;
- Facilitate department moves;
- ACD Changes cabling oversight for moves;
- Network port activations as needed;
- Train other team members.