Avaya DeveloperLas Vegas, Nevada, United StatesPosition SummaryShould have good communication along with requirement analysis skillsExtensive programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementationExcellent customer service skills including reporting, organization, written and oral communication and task prioritizationExperience in program communication and program managementCommunication skills a must, PowerPoint, Visio, structured program updatesMust be highly motivated and a self-directed individualStrong hands-on knowledge of Avaya Session Manager, Avaya IVRExperience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysisKnowledge of CTI, LAN/WAN communications and VXML knowledgeExperience with configuration and support experience in a complex multi-layered network environmentParticipate in cross-functional teams and ability to work effectively in a geographically dispersed teamExperience working under tight deadlines and high-pressure environmentExcellent troubleshooting and analytical skillsEssential SkillsCandidate should have Operational experience in the following areas - IVR (Interactive Voice Response) and (CTI computer-telephone integration)Proficient in VXML - Voice eXtensible Markup LanguageCall center domain KnowledgeJava proficiencyDatabase- Cloud AWS KnowledgeOpen shift preferableMust HaveStrong experience with Avaya Aura, Avaya ACM, IVR, and Call FlowsProficiency in VXML, Java, and CTI integrationHands-on knowledge of Avaya Session Manager and QoSExperience with cloud platforms (AWS) and OpenShiftFamiliarity with call center domain and multi-layered network environments