Job TitleProvide pre-meeting support and setup when requested. Responsible for keeping track of these requests on the group calendar and ensuring coverage.Daily review of the calendars of 20 “main” large conference rooms to ensure there is a support representative in the room (or nearby) to assist with setup.Complete “customer facing” trainings and user education with our end users (we have monthly sessions / town halls).Complete daily spot checks of rooms to ensure complete functionality (2 floors every day of the week so all rooms get inspected at least once a week).Testing basic functionalityConfirming signage in the room is visibleReplace missing HDMI cables or AV adaptersResponsible for troubleshooting and assisting customers with “live” AV issues in our 160 MS Teams Conference Rooms pertaining, but not exclusive to:Microphone issuesOutlook Calendar Invite issuesCamera issuesProjection issuesGuest WifiTemporary speaker setups in large common spaces to use with a microphone (Large speaker, soundboard, and wireless microphones)Specialty requests:Additional / secondary cameraLoaner laptopsRolling monitors for “showcase” type eventsWireless clickersManagement of the deployment of TV Information Displays across the network- will configure them to talk to the central management portal once provided with the hostname, IP Address, and content type.