AV Service Technician
Location: Westchester County, NY
Employment Type: Full-Time | Field-Based
Rate: $45-$60 per hour
About the Opportunity
We are working with an established commercial AV and low-voltage systems integrator seeking an experienced AV Service Technician to join its growing service team.
This is a hands-on, field-based position focused primarily on troubleshooting, servicing, maintaining and repairing commercial audio-visual systems across client sites.
The ideal candidate will have a strong technical background in commercial AV integration, particularly diagnosing complex faults across control systems, audio, video conferencing and AV-over-IP environments.
Key Responsibilities
- Diagnose, troubleshoot and repair commercial AV systems, including displays, projectors, video conferencing, audio and control systems.
- Service and maintain Crestron control systems, DSPs, amplifiers, matrix switchers and AV-over-IP equipment.
- Identify and resolve signal flow, connectivity, network and cabling faults.
- Perform preventative maintenance and ensure systems remain fully operational.
- Configure, test and commission replacement equipment, including firmware updates and system adjustments.
- Troubleshoot structured cabling, copper and fiber infrastructure supporting AV systems.
- Work alongside engineering and programming teams to resolve complex technical issues.
- Maintain accurate service documentation and communicate effectively with clients.
- Occasionally assist with installation, commissioning and related low-voltage systems.
- Participate in an after-hours on-call rotation.
Requirements
- 5+ years of commercial AV installation and service experience.
- Strong troubleshooting experience across commercial AV systems.
- Hands-on experience with Crestron control systems; Lutron experience preferred.
- Good understanding of DSPs, AV-over-IP, HDMI, HDBaseT and signal distribution.
- Experience troubleshooting IP networks, including VLANs, PoE and multicast.
- Ability to read AV schematics, signal flow diagrams and rack elevations.
- Experience using AV testing and diagnostic equipment.
- Working knowledge of structured cabling and fiber.
- Valid driver's license.
- Ability to participate in an after-hours on-call rotation.
Preferred Qualifications
- AVIXA CTS or CTS-I certification.
- Crestron certifications or relevant manufacturer training.
- OSHA 30 and NYC SST 40-hour certification.
- Experience with Savant, Lutron or security systems.
Why Consider This Opportunity?
- Work with an established commercial AV integration business.
- Exposure to a variety of complex AV technologies and client environments.
- Opportunity to take ownership of troubleshooting and technical problem-solving.
- Work alongside experienced engineering and programming teams.
- Long-term opportunity within a specialist technical environment.
Interested? Apply directly or reach out for a confidential discussion.
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