Automotive Fixed Operations Admin

Honda of Middleburg Heights Has an Immediate Opportunity for an Automotive Fixed Operations AdministratorKey Job Duties & Responsibilities:Support the Fixed Operations Director in managing day-to-day administrative operations across the service and parts departments.Monitor and address daily accounting tasks, ensuring financial documentation and departmental records balance accurately.Manage the rental and loaner car fleet, tracking vehicle availability and overseeing associated documentation and compliance.Monitor operational metrics, compile performance reports, and track department efficiency.Coordinate documentation, process internal repair orders, and manage compliance records.Maintain clear communication between department managers, technicians, and advisors to ensure a smooth workflow.Assist in resolving customer service escalations.Verify warranty paperwork accuracy. Assist in warranty documentation submission.Assist with service call queue overflow to ensure incoming customer inquiries are handled promptly and professionally.Benefits:Medical, dental & vision insurance401k plan + matchLife insuranceShort & long term disability insurancePaid time off and vacationGrowth opportunitiesPaid trainingEmployee vehicle purchase plansDiscounts on products and servicesQualifications:High school diploma or equivalentHighly organized and eagerness to improveWillingness to take initiativeAbility to handle multiple tasks easilyAbility to provide quality customer serviceWork with all levels of employeeClean driving record and valid driver’s licenseWe are an equal opportunity employer and prohibit discrimination/harassment in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.