Automotive Customer Service Representative / Appointment Setter

Automotive Customer Service Representative / Appointment SetterCarl Black Chevrolet | Nashville, TNEarn $31,000 - $57,000+ Per YearWeekly Base Pay + Uncapped Monthly BonusesDue to continued growth, Carl Black Chevrolet of Nashville is expanding our Business Development Center (BDC) and is hiring multiple representatives immediately.Are you looking for a career instead of just another job?If you enjoy helping customers, talking with people, and working in a fast-paced team environment, this may be the perfect opportunity for you. No automotive experience? No problem.

We provide paid training, ongoing coaching, and a clear path for career advancement.As a member of our Business Development Center, you'll help customers who are interested in purchasing a vehicle by answering questions, following up on inquiries, and scheduling appointments with our sales team.What We OfferWeekly PayBase Salary + Uncapped Monthly BonusesPaid TrainingMedical InsuranceDental InsuranceLife Insurance401(k)Paid VacationEmployee DiscountsSupportive Team EnvironmentCareer Advancement OpportunitiesStable, Growing OrganizationWhy Join Carl Black Chevrolet?At Carl Black Chevrolet, we believe our people are our greatest asset. We strive to provide a positive workplace where team members are supported, appreciated, and given opportunities to grow.Whether you're coming from retail, hospitality, customer service, banking, call centers, restaurant management, cellular sales, or another customer-focused industry, we'll provide the tools and training needed for success.Many of our top performers have advanced into:Senior BDC PositionsTeam Lead RolesSales Consultant PositionsSales Management OpportunitiesLeadership Roles Throughout the Carl Black Automotive GroupScheduleFull-time position with rotating shifts.Team members work a rotating schedule that includes either Saturdays or the occasional Sunday when scheduled. The dealership is open on the last Sunday of each month.What You'll DoRespond to customer inquiries by phone, text, email, and online channelsBuild relationships with prospective customers and provide an outstanding first impression of our dealershipHelp customers schedule appointments with our sales teamFollow up with leads in a timely and professional mannerUtilize our CRM and communication tools to connect with customers throughout the dayWork closely with sales management and sales consultants to provide a seamless customer experienceMaintain accurate customer records and activity notesContribute to individual and team performance goalsWhat We're Looking ForPositive attitude and strong work ethicExcellent communication and people skillsCustomer-focused mindsetComfortable speaking with customers by phone, text, and emailStrong organizational skills and attention to detailAbility to multitask and thrive in a fast-paced environmentBasic computer proficiency, including Microsoft OfficeSelf-motivated and goal-orientedFull-time availability, including some evenings and weekendsExperience Preferred But Not RequiredCustomer ServiceRetail SalesHospitalityBankingCall CentersCellular/Wireless SalesRestaurant ManagementInside SalesAppointment SettingAutomotive experience is helpful but not required.

We provide paid training and ongoing coaching for motivated individuals who are eager to learn.Career GrowthCarl Black Automotive Group operates multiple dealership locations and is committed to promoting from within whenever possible.Our goal is to help ambitious team members develop long-term careers, not just fill positions.If you're motivated, coachable, and ready to grow professionally, we'd love to hear from you.Apply today and start building your career with Carl Black Chevrolet of Nashville.Opening Shift 8:45 AM - 5:45 PM Mid Shift 9:45 AM - 6:45 PM Closing Shift 10:45 AM - 8:00 PM (All shifts include a one-hour lunch break.) 8 hours per day, excluding break.