Automotive Customer Service Advisor

Position SummaryContribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.Duties & ResponsibilitiesFirst point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.Effectively communicate with all associates, management, and customers; Maintain an organized and neat shop.Adhere to all company policies, procedures, safety and environmental rules.One year of related experience in the automotive service environment.Strong customer service skills.Ability to work Days, Nights, Weekends, Holidays.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical DemandsMust be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.Climb up and down ladders to retrieve and stock merchandise.Communicate effectively in person, by telephone, or by using telecommunications equipment.Enters and locates information on computer.based on experience + commissionAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.