Automotive Business Development Coordinator

Business Development Center (BDC) Sales AgentKrause Auto Group is seeking an enthusiastic, customer-focused Business Development Center (BDC) Sales Agent to join our growing team. If you enjoy talking with people, building relationships, and creating exceptional customer experiences, this is an outstanding opportunity to launch or grow your career in automotive retail.As a BDC Sales Agent, you'll serve as the first point of contact for many of our customers, helping guide them through their vehicle buying journey while supporting our sales and service teams through appointment setting, lead management, and outstanding communication.For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and long-term stability. We believe our employees are more than just a number—we support individual development, promote from within, and celebrate success across every department.With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, you'll be joining a fast-paced organization with long-term career growth opportunities.Why You'll Love It HereFree Health Insurance Option Available401(k) with Company MatchHSA Company ContributionsDental & Vision Insurance AvailablePaid Vacation, PTO & HolidaysCareer Advancement Opportunities — We Promote from WithinEmployee Discounts on Vehicles, Parts & ServiceFamily-Owned and Operated CultureLong-Term Career StabilityPaid Training and Ongoing Professional DevelopmentSupportive Leadership TeamCompetitive Hourly Pay + Performance Bonus OpportunitiesWhat You'll DoAs a BDC Sales Agent, you'll play a key role in delivering an outstanding customer experience while helping generate appointments, increase showroom traffic, and support dealership growth.Customer CommunicationAnswer inbound phone calls, internet leads, text messages, and live chat inquiries promptly and professionallyBuild rapport with customers while identifying their vehicle needs and interestsProvide accurate information regarding inventory, pricing, promotions, and dealership servicesDeliver an exceptional first impression with every customer interactionLead Management & Appointment SettingSchedule and confirm appointments for the sales teamFollow up with internet leads, phone inquiries, and unsold customersRe-engage customers who missed appointments or have become inactiveWork closely with Sales Managers and Sales Consultants to maximize appointment show rates and sales opportunitiesMaintain consistent communication throughout the customer's buying journeyCRM & Administrative SupportAccurately document all customer interactions in the dealership CRMTrack lead activity, follow-up schedules, appointments, and outcomesEnsure customer information remains accurate and up to dateAssist with reporting and lead management activities as assignedCustomer RetentionConduct post-visit follow-up calls and emailsEncourage repeat business and customer referralsPromote dealership events, incentives, and special offersHelp create lifelong customer relationships through exceptional serviceWhat You BringOutstanding customer service and communication skillsPositive attitude with an energetic, outgoing personalityStrong phone presence and active listening skillsAbility to multitask in a fast-paced environmentSelf-motivated with excellent organizational skillsStrong computer skills and ability to quickly learn new softwareTeam-oriented mindset with a desire to contribute to dealership successProfessional appearance and strong work ethicDriven to achieve goals and earn performance incentivesRequirementsHigh school diploma or equivalent requiredPrevious customer service, call center, BDC, retail sales, or hospitality experience preferredAutomotive dealership experience is a plus, but not requiredExperience using CRM software preferredAbility to work flexible schedules, including SaturdaysValid driver's license preferredWhy Krause Auto Group?Over 30 years of automotive excellenceFamily-owned and operated organizationPromote-from-within culture with real career advancement opportunitiesLeadership team committed to employee development and long-term successOpportunity to grow into Sales, Internet Sales, Management, Finance & Insurance (F&I), or Leadership rolesWork with some of the most respected automotive brands in the worldPerfect For Candidates With Backgrounds InBusiness Development Center (BDC)Customer ServiceCall CenterInside SalesRetail SalesHospitalityAppointment SettingInternet SalesAutomotive Sales SupportClient RelationsStart Your Automotive Career with Krause Auto GroupThis is more than just a BDC position—it's an opportunity to build a rewarding career with a company that invests in its employees, values exceptional customer experiences, and promotes growth from within.If you're passionate about helping customers, enjoy working in a fast-paced environment, and want to be part of a winning team, we'd love to meet you.

Apply today!Krause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed.