Job TitleResponsibilities:Triage and troubleshoot problems and attempt to solve and escalate to another team if you can’t solve it immediatelyLook through logs, databases, applications to find the problem/root causeAutomate or improve processes by developing scripts, code/appsQualifications:Ability to learn quickly and retain informationPeople skills (good communication, approachable, good energy, handles stressful situations, etc.)Problem solver: can use log files, read through AWS, scripts, trace an IT workflow and find the issue.