Insurance Authorization Specialist
Fulltime - ONSITE Jacksonville, FL (NO REMOTE WORK AVAILABLE)
Help Patients Access the Care They Deserve
At Serenity Healthcare , we believe that care should be compassionate, effective, and accessible. As an Insurance Authorization Specialist , you’ll play a crucial role in advocating for patients by helping them navigate insurance approvals — ensuring they receive the life-changing treatment they need.
This is a high-visibility role with regular collaboration between clinical teams, administrative staff, and external healthcare providers. If you're detail-oriented, organized, and passionate about patient advocacy, this is your opportunity to make a meaningful impact.
Please note: This role involves reviewing sensitive mental health records, including cases involving PTSD and suicidal ideation, which may be triggering for some individuals.
What You'll Do
- Gather and review patient documentation to verify eligibility for Transcranial Magnetic Stimulation (TMS) treatments
- Coordinate with outside providers to obtain relevant medical records and patient history
- Prepare, submit, and follow up on insurance authorization requests
- Manage and organize incoming faxes and patient documentation
- Represent and advocate for patients during clinical review calls with insurance providers
- Ensure all documentation is accurately entered into the Electronic Health Record (EHR) system
- Collaborate with clinical and administrative teams to support efficient patient care
- Perform other administrative and operational duties as needed
About Serenity Healthcare
Serenity Healthcare is a leading provider of cutting-edge mental health treatments, including FDA-cleared Transcranial Magnetic Stimulation (TMS) . We help patients take back their lives using a holistic, patient-first philosophy that combines medical innovation with personalized care.
We are committed to fostering a workplace where employees thrive, feel valued, and grow both professionally and personally. We take care of our people — because that's how we deliver the best care to our patients.
Apply Today and Be a Voice for Patients in Need
Serenity Healthcare is an equal opportunity employer. Employment is contingent upon a successful background check.
What We're Looking For
Required Qualifications:
- Strong desire to advocate for patients and ensure access to medically necessary treatment
- Excellent problem-solving and critical thinking skills
- Ability to manage deadlines , multitask, and stay organized
- Strong communication skills — comfortable working with clinical staff and external providers
- High attention to detail in documenting patient and insurance information
- Confidence using online systems, EHR platforms, and computer tools
Preferred (Not Required):
- Experience in medical authorization, insurance coordination , or a healthcare administrative role
- Familiarity with TMS, behavioral health, or prior authorization processes
Why You’ll Love Working at Serenity
- Mission-driven work – Help patients access care that changes lives
- Career growth – Join a rapidly growing mental healthcare company
- Supportive culture – Be part of a team that values both people and performance
Benefits:
- Competitive pay
- 90% employer-paid medical, dental, and vision insurance
- Life insurance and flexible spending account
- 401(k) retirement plan
- 10 paid holidays + paid time off
- A culture that values your well-being and work-life balance