Authorization Specialist

Insurance Authorization SpecialistFulltime - ONSITE Jacksonville, FL (NO REMOTE WORK AVAILABLE)Help Patients Access the Care They DeserveAt Serenity Healthcare, we believe that care should be compassionate, effective, and accessible. As an Insurance Authorization Specialist, you'll play a crucial role in advocating for patients by helping them navigate insurance approvals — ensuring they receive the life-changing treatment they need.This is a high-visibility role with regular collaboration between clinical teams, administrative staff, and external healthcare providers. If you're detail-oriented, organized, and passionate about patient advocacy, this is your opportunity to make a meaningful impact.Please note: This role involves reviewing sensitive mental health records, including cases involving PTSD and suicidal ideation, which may be triggering for some individuals.What You'll DoGather and review patient documentation to verify eligibility for Transcranial Magnetic Stimulation (TMS) treatmentsCoordinate with outside providers to obtain relevant medical records and patient historyPrepare, submit, and follow up on insurance authorization requestsManage and organize incoming faxes and patient documentationRepresent and advocate for patients during clinical review calls with insurance providersEnsure all documentation is accurately entered into the Electronic Health Record (EHR) systemCollaborate with clinical and administrative teams to support efficient patient carePerform other administrative and operational duties as neededAbout Serenity HealthcareSerenity Healthcare is a leading provider of cutting-edge mental health treatments, including FDA-cleared Transcranial Magnetic Stimulation (TMS).

We help patients take back their lives using a holistic, patient-first philosophy that combines medical innovation with personalized care.We are committed to fostering a workplace where employees thrive, feel valued, and grow both professionally and personally. We take care of our people — because that's how we deliver the best care to our patients.Apply Today and Be a Voice for Patients in NeedSerenity Healthcare is an equal opportunity employer. Employment is contingent upon a successful background check.