Providing expert-level support remotely, the full-time Audiology Technical Support Specialist will troubleshoot, fit, and recommend hearing solutions while managing high-volume inbound calls from providers and customers. Key responsibilities: Respond to high-volume inbound calls, delivering timely and effective technical support Provide hearing aid fitting recommendations, troubleshooting, and product guidance Build and maintain strong relationships with customers to ensure satisfaction and retention Required qualifications: Master's degree in Audiology or Hearing Instrument Specialist license required (AuD preferred) 3+ years of experience fitting, recommending, and troubleshooting hearing aids and related technology Strong technical knowledge of hearing aid software and tools such as NOAH Experience with CRM systems and multi-line phone systems preferred Bilingual English/Spanish is a strong asset