Role Overview:
This role is for an Audio/Visual Support Engineer responsible for providing comprehensive onsite "white glove" support for A/V solutions in conference rooms, particularly for larger events, meetings, and webinars. The role involves physical presence at customer locations to manage, install, configure, and troubleshoot A/V devices, conference room equipment, Windows devices, and Teams/Zoom conferencing solutions.
Key Responsibilities:
This role is for an Audio/Visual Support Engineer responsible for providing comprehensive onsite "white glove" support for A/V solutions in conference rooms, particularly for larger events, meetings, and webinars. The role involves physical presence at customer locations to manage, install, configure, and troubleshoot A/V devices, conference room equipment, Windows devices, and Teams/Zoom conferencing solutions.
Key Responsibilities:
- Provide white glove onsite support for Audio/Video solutions in conference rooms for larger events, meetings, and webinars.
- Perform tasks requiring physical presence at Customer Locations.
- Install, configure, and troubleshoot Audio/Video devices, conference room devices, Windows devices, and Teams/Zoom conferencing solutions.
- Perform connectivity management tasks including connecting, hard reset, soft reset, providing remote access to Level 2 teams, and supporting meetings/events.
- Replace faulty or damaged Equipment Components, such as hard drives, power supplies, or network cards.
- Perform basic troubleshooting steps such as power cycling Devices or checking physical connections.
- Execute physical maintenance tasks including rack and stack operations and Equipment labeling.
- Handle the installation, replacement, or removal of Equipment Components.
- Ensure proper physical connectivity by connecting and testing network cables, fiber optic connections and communication links.
- Maintain an inventory of Equipment, tracking serial numbers, and managing spare parts.
- Perform on-site troubleshooting tasks, such as verifying power and network Connectivity, checking indicator lights, or physically inspecting Devices.
- Perform asset management.
- Perform Audio/Video testing on conference rooms and prep the rooms one hour before the events or meetings.
- Crestron Audio/Video device setup & Support
- Teams conferencing setup
- Conference room support
- Zoom setup & Support
- Desktop Management - Infrastructure Services (IS)
- 5-7+ years of experience
- Strong knowledge in ITIL process.
- ITIL Certification.
- Strong communication skills.
- Good understanding of Audio/Video technologies.
- Good understanding of VIP support for conference rooms setup.
- Good experience with End user and Deskside support.