Attorney Support Pro Senior Coordinator – WorkflowThe Attorney Support Pro Senior Coordinator – Workflow is an integral part of Latham's Attorney Support team. This role will be responsible for organizing and overseeing the quality of work and workflow of the PROS team, while ensuring objectives are met in a timely manner, and leveraging, as appropriate, additional support centers to ensure excellence in customer service. This role will be located in either our Boston or Washington, D.C.
office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.Other key responsibilities include:Training new team members and providing ongoing supportCounseling and coaching team members around any performance deficiencies and proactively providing growth opportunitiesEnsuring excellence in customer service through implementing continuous improvement strategies from feedback gathered by talking to PROS lawyers and local office managementProviding input to mid-year and year-end reviewsResponding to employee and lawyer concerns in a helpful and fitting manner, while escalating complicated matters to the appropriate ManagerProtecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retainsWe'd love to hear from you if you:Display leadership skills (i.e., organizing, planning, problem-solving, and decision-making) necessary for effective mentoringPossess strong knowledge and proficiency in PC applications, including word processing, spreadsheet software, and Microsoft OfficeDemonstrate knowledge of Chrome River, Outlook, Cisco Phone, Intapp, iManage, Foundation, Event Management System, and specific technology as assignedAnd have:A high school diploma or equivalentA bachelor's degree or equivalent, preferablyA minimum of one (1) year of experience in a legal or professional services environmentA minimum of five (5) years of cumulative professional experienceSuccessful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham's comprehensive benefit program which includes:Healthcare, life and disability insuranceA generous 401k planAt least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenureWell-being programs (e.g.
mental health services, mindfulness and resiliency, medical resources, well-being events, and more)Professional development programsEmployee discountsAffinity groups, networks, and coalitions for lawyers and staffLatham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
An employer that violates this law may be subject to fines and/or a private right of action for $500 in statutory damages "for each such violation," among other things.Please click here to review your rights under U.S. employment laws.Pay Range: USD $100,000.00 - USD $115,000.00 /Yr.