Asst. General Manager

Asst General Manager

Asst General Managers are responsible for meeting studio sales goals, membership renewals and ancillary service goals by pre-planning with strategic new customer outreach, in-club leads (first time riders) and securing member referrals. Under the management of a General Manager and with the support of a CycleBar Experience team, Asst General Managers must exemplify leadership qualities in all areas of the business. They must build lasting relationships with prospective and current members to create a strong ambassadorship that retains members. The role is rooted in hospitality and upholds our mission of fueling energetic communal experience.

Responsibilities

• Lead Generation
• Strategically engage in marketing efforts to generate leads for the studio
• Lead Management – follow the LASER process to convert leads to members
• New member acquisition and converting non-members to membership
• Membership and Rider Relations – build rapport and lasting relationships with all members
• Retain existing members and engage with them in a way that generates referrals
• Handle all rider concerns with a solutions-focused attitude in a timely manner
• CBX Team – hire and train new CBX Team members, manage CBX schedule, supervise team performance, and drive results
• Financial Performance – collaborate with Studio Owner to set monthly, weekly, and daily targets and conduct pre-planning sessions to ensure financial targets are met
• Operations – maintain cleanliness and organization of the studio, ensure all technology is working, and submit trouble tickets when necessary

Qualifications

• 2+ years of retail/service sales or fitness sales experience
• Confident in generating personal sales and training Sales Reps in sales
• Ability to manage and drive two revenue streams: memberships and retail
• Fluent in English with excellent communication and strong interpersonal skills in person, on the telephone, and via email
• Ability to excel in a fast-changing, diverse environment
• Ability to recognize areas of improvement and make changes using good judgment
• Affinity and passion for fitness
• Solid writing and grammar skills
• Highly organized, proficient in data management, and able to prioritize and meet deadlines
• Professional, punctual, reliable, and neat
• Strong attention to detail and accuracy
• Trustworthy and able to handle confidential information
• Ability to work harmoniously with co-workers, clients, and the general public
• Proficiency with computers and Studio software

Compensation & Benefits

• Competitive base salary; based on experience and performance
• Commission paid on sales
• Complimentary CycleBar classes at studio

Company Overview

CycleBar is the world's first and only Premium Indoor Cycling franchise. We offer concierge-level service, premium amenities, and an invigorating concert environment designed to "Rock Your Ride". We are an inclusive, inspiring, low-impact/high-intensity cycling experience for all ages and body types. No matter where you are in your fitness journey, CycleBar will calm your mind, elevate your mood, and revive your senses.