Association Operations ManagerOMNI is honored to be retained by our association management company client in their search for an Association Operations Manager.The Association Operations Manager is a client-facing professional who supports accountability and quality control across multiple client engagements by ensuring commitments are met, timelines remain on track, and deliverables meet established standards prior to client delivery. This role is based in Jefferson City, MO.This role is responsible for translating direction from leadership and Association Account Managers into coordinated execution across internal teams. The position does not include supervisory responsibilities and does not own client strategy but plays a critical role in ensuring work is completed accurately, consistently, and on time.The Association Operations Manager operates across multiple engagements and is expected to contribute in both internal coordination and external client-facing settings.ResponsibilitiesExecution & CoordinationTranslate direction from organization leadership and Association Account Managers into actionable plans and next steps for multiple clientsDevelop and maintain timelines, deliverables, and execution tracking across engagementsEnsure consistent forward movement across multiple projects and clientsAccountability & Follow-ThroughTrack commitments across internal teams and client workProactively follow up to ensure deadlines and expectations are metIdentify risks, delays, or gaps and escalate as appropriateQuality ControlReview client-facing deliverables prior to distributionEnsure work is accurate, complete, and aligned with firm standardsIdentify and address issues before they reach the clientClient Engagement SupportParticipate in client meetings as needed to support execution and coordinationCommunicate status updates, timelines, and next steps clearly and professionallyManage routine follow-up to maintain progress across engagementsInternal Coordination (Non-Supervisory)Work across internal teams to ensure clarity on priorities and timelinesIdentify and help resolve bottlenecks or misalignmentSupport effective execution without direct management authorityRole Expectations:Operate without direct reports or supervisory authorityWork in close coordination with Account Managers to support execution and consistencyExercise independent judgment in managing priorities and determining when to escalate issuesMaintain a high level of organization, responsiveness, and attention to detailRepresent the firm professionally in both internal and external settingsQualifications5–10+ years of experience in consulting, association management, or client servicesExperience managing projects or coordinating work across multiple stakeholdersStrong organizational, time management, and execution skillsClear and effective communication skillsAbility to manage multiple priorities and meet deadlines in a fast-paced environmentThis position is based in our client's Jefferson City, MO office, with some regional and national travel.
Hybrid schedule is available. OMNI is honored to be retained in this search. We appreciate your referrals to professionals who may have an interest in this outstanding opportunity.
Formal interest accepted through the OMNI Executive Career Portal.OMNI Human Resource SolutionsAnna Robinson, Senior Search Consultant – and our clients are Equal Opportunity Employers.