Providing high-quality technical support, the full-time Associate Technical Support Analyst will troubleshoot and resolve complex issues for external customers while working in a hybrid model that requires time in the Atlanta office. Key responsibilities Diagnose and resolve support incidents across various devices including PCs, laptops, and mobile phones Deliver excellent customer service and ownership of technical support issues Collaborate effectively in a dynamic team environment to advocate for customer needs Required qualifications 6 months of experience in customer service and technical troubleshooting Strong knowledge in PC support, mobile support, and smart devices High school diploma or GED; post-secondary education preferred Ability to type 30-40 WPM Technical certifications (e.g., CompTIA A+, Network+) are a plus
Associate Technical Support Analyst in workfromhome at Unknown Company
This position is listed as full time and hybrid.