Desktop Support Technician (Contract-to-Hire)Location: New Hope, PA (Hybrid – 3 Days Onsite / 2 Days Remote)Job Type: 6-Month Contract-to-HireAbout the CompanyOur client is a leading global pharmaceutical organization committed to improving healthcare through innovation and technology. Their IT team plays a critical role in supporting employees and ensuring the technology they rely on every day operates efficiently. This is an opportunity to join a collaborative environment that values customer service, technical growth, and continuous learning.About the RoleThe Desktop Support Technician will provide day-to-day technical support to employees through a combination of hands-on deskside support and remote assistance.
This role is responsible for troubleshooting Windows and Mac hardware and software issues, deploying and configuring new equipment, supporting employee onboarding and offboarding, and resolving technical issues involving laptops, desktops, monitors, keyboards, mice, and other peripherals. You'll work closely with end users to ensure timely issue resolution while helping maintain reliable IT operations.ResponsibilitiesProvide deskside and remote technical support for end usersTroubleshoot Windows and Mac hardware and software issuesDiagnose and resolve problems with laptops, desktops, monitors, keyboards, mice, printers, and other peripheralsConfigure, image, deploy, and replace computers and IT equipmentSupport employee onboarding and offboarding by preparing and decommissioning devices and user accountsInstall, configure, and update hardware and softwareEscalate complex technical issues to senior IT team members as neededDocument support requests, resolutions, and recurring issuesDeliver outstanding customer service while supporting daily IT operationsAssist with general IT support and technology initiativesQualificationsBachelor's degree required6 months to 1+ year of hands-on desktop/deskside support experienceExperience troubleshooting Windows and/or Mac operating systemsBasic hardware troubleshooting experience with laptops, desktops, and peripheralsStrong communication and customer service skillsAbility to prioritize multiple support requests in a fast-paced environmentProactive approach to problem-solving and issue resolution
Associate Systems Admin in new hope at Unknown Company
This position is listed as contract and able to be worked remotely.