Associate Store Manager - SoNo Collection - South Norwalk, CT

Overview

Associate Store Manager - SoNo Collection - South Norwalk, CT

Join to apply for the Associate Store Manager role at Casper.

Responsibilities

• Create an engaging customer experience that focuses on building relationships through the connection and relation of our brand and brand values.
• Evangelize the Casper mission of sleep and increase customer awareness.
• Protect and enhance the Casper omni channel customer journey.
• Be the voice of the customer, ensuring insights and opportunities to improve brand, product and services are communicated back to the Casper organization.
• Responsible for meeting/exceeding sales plans and increasing Casper’s market penetration rate.
• Assume managerial duties in the absence of the manager, including staff scheduling, opening/closing, inventory management, upholding visual brand standards, maintaining safe working conditions and facilities maintenance.
• Recruit, retain and develop a unique talent pool through continuous daily networking and interviewing prospective candidates.
• Develop, coach, and mentor a world class service-minded and high performing team.
• Foster an inspiring environment of engagement and learning, empowering team members to realize their full potential.
• Maintain performance culture of ownership, continuous improvement and goal achievement.
• Implement and supervise ongoing training and feedback with the team.
• Work with the fleet to build out back of house processes and manage continuous improvements.

Qualifications

• 3+ years minimum experience as a people leader in Retail, sales, customer service or hospitality industry.
• Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast paced environments.
• Financial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Deep and demonstrated understanding of service excellence in a consumer environment.
• Excellent communication skills with a knack for building consensus via influence.
• The desire to work in a fast paced, entrepreneurial environment – understands the importance of experimentation and iteration.
• Willing to relocate for growth opportunities.
• Fluency in Salesforce preferred.
• Must be able to lift at least 50lbs.
• Hours expectation: minimum of 40 hours per week including weekends, based on business needs.
• Bachelor’s Degree or equivalent.

Benefits

• Employee Discount to use on whatever you like! (with a few exceptions)
• Salary to pay your bills and a potential bonus for some splurging
• Gifted Bedding after tenure milestones
• Medical, vision, and dental insurance to help you with those coughs or cavities (too many waffles...)
• Paid Time Off
• Incentivized Referral Program

Hourly Base Compensation Range: $20.54 - $28.18

If you dream about this stuff this job is probably right for you. We look forward to learning more about you!

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Hospitality, Real Estate, and Travel Arrangements