The Associate Sales Engineer sells products to existing accounts. They increase business by maintaining an exceptional relationship with customers; creating and supporting development activity within an assigned customer base; supporting contract negotiations, and communicating sales opportunities to the team. This technical sales role has strong communication internally & externally with administration, engineering, production, quality, and credit to address customer needs.
Requirements
- 1-year technical sales experience or inside sales
- Strong technical comprehension of drawings, materials, and engineering terms
- Ability to resolve conflicts effectively and professionally
- Organized with the demonstrated practice of appropriate follow-up
- Ability to work well with other people, both externally and internally
- Effective written and verbal communication skills (phone, email, presentations, face-to-face)
- Must possess a legal driver's license and be able to legally face-to-face
- Proficient with Outlook & MS Office (Word, Excel, PowerPoint)
- Ability to pass a background check and drug screen
- Meets monthly booking goals (MSP) and milestones for Master Plan as well as 3-year Plans within an assigned account base. Reports to management on opportunities and customer requirements.
- Uses technical skills to generate new business with established products and works with development engineers on new products.
- Responsible for customer interaction and relationship management within own account base. Articulates technical capabilities and benefits of products.
- Represents customer requests and perspectives to production, quality, and management personnel to plan and execute "customer first" support.
- Communicates with counterparts in Japan and US regularly for price quotations, delivery updates, and general support. This may be in email, phone, SAP, or daily/weekly/monthly status reports.
- May travel up to 50% of the time. Also escorts customer visits to factories globally as needed and visits US production operations.
- Manages Daily sales account activity including order tracking, scheduling, logistics planning, account collection, on-time delivery reporting, and related reports/ analysis. Communicates with on-time regularly.
- Secure new orders and verify delivery and satisfaction.
- Prepare and deliver technical presentations in a variety of formats including face-to-face, webinar, phone, and/or tradeshow. They will be strong at Excel and business writing to ensure clear communication with customers and production.