Distributor Engineer Assistant
Drive efficient distributor onboarding by supporting order fulfillment, technical readiness, and certification tracking, ensuring consistency, reducing delays, and improving partner experience.
Support equipment order submission and coordination:
- Assist in Bill of Materials creation for order fulfillment
- Guide distributors on software and hardware product catalog
Track distributor certification progress to ensure compliance:
- Ensure distributor understands certification roadmap and timeline
- Provide structured weekly status reporting to stakeholders
Provide remote support for demo environment setup and readiness:
- Perform remote diagnostics and basic network troubleshooting leveraging standardized technical documentation
- Coordinate timely escalation and resolution across teams
Explain or refresh any knowledge gap using existing training materials:
- Coordinate with Distributor technical counterparts to ensure alignment
- Utilize existing documentation to clarify HPE/Juniper solution functionalities
Must have:
- Strong networking fundamentals (routing & switching, IP addressing, subnetting, device configuration, static/dynamic routing)
- High attention to detail ensuring accuracy and quality of deliverables
- Clear and professional communication (written & verbal)
- Experience working in cross-functional/global environments
- Technical academic background
Skill Requirements Good to have:
- Industry-recognized networking certifications (JNCIA-Junos, HPE Aruba ACA, CompTIA Network+, CCNA)
- Foundational understanding of network security (TLS, certificates, encryption)
- Familiarity with Juniper and HPE networking platforms and solutions
Behavioral competencies:
- Ownership mindset (takes accountability for tracking and follow-ups)
- Proactive problem identification and escalation
- Ability to operate in fast-paced environments
- Strong collaboration across geographies and cultures
Expected results:
- Drive 100% completion of technical certification plans for assigned distributors within 3 months
- Ensure successful demo environment setup for 100% of assigned distributors within 6 months
What This Role Is Not:
- Own account relationship
- Not development of automation solutions
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.