Associate Practice Administrator- TriHealth Heart Institute Cardiothoracic and Vascular Surgery

Associate Practice Administrator - TriHealth Heart Institute Cardiothoracic and Vascular Surgery

Are you an experienced healthcare leader looking to make a meaningful impact? TriHealth Heart Institute is seeking a dynamic leader to oversee our Cardiothoracic and Vascular Surgery practices, partnering closely with renowned physicians and leading a diverse team across multiple locations. This is an exciting opportunity to drive operational excellence, build strong physician and staff relationships, lead through change, and help shape the future of cardiovascular care. If you're a collaborative leader who thrives in a fast-paced environment and is passionate about delivering exceptional patient care, we'd love to talk with you.

Location

• Must be willing to travel to all Vascular Surgery sites

Work Schedule

• Full-Time (80 hours bi-weekly)
• M-F
• No Holidays!
• No Weekends!

Incentives & Benefits

In addition to a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement—this role offers competitive pay based on education level and experience. Please view our benefits page

Job Requirements

• Bachelor's Degree in Business
• Healthcare Administration or related field
• Equivalent experience accepted in lieu of degree
• 4-5 years experience Professional Business
• Must be proficient with computers
• Have excellent interpersonal and customer service skills including telephone etiquette
• Must be flexible and adaptive to a changing environment
• Experience working within an EMR such as Epic

Job Overview

The Associate Practice Administrator is accountable for the management and supervision of physician services for assigned practice(s) and/or Priority care sites. May serve multiple sites. This role may have a dyad relationship with a practice physician champion for certain specialties. The Associate Practice Administrator manages, delegates, coordinates, and integrates practice resources (staff, supplies, space, etc.) and activities to meet the goals of the department/specialty(s) and/or Priority Care under general supervision of the one-up leader. This role understands both the long-range and short-term goals of TriHealth Physician Practices and/or Priority Care and remains focused on achieving objectives and standards. Works in partnership with one-up leader and TriHealth leadership to ensure improved practice operations, improved patient outcomes through standardized practices, adherence to policies/procedures, and safety measures. The Associate Practice Administrator is focused on providing an efficiently running practice that provides high quality patient care. This is accomplished through engaging physicians to participate in the operations of the practice and facilitating communication between the practice team (providers, clinical support team, and clerical team). They understand the needs of the organization and supports the mission, values, and management of TriHealth Physician Practices.

Job Responsibilities

Relationship/Culture: Supports and implements corporate and specialty/department specific models of care, systems, policies, and cultural norms that deliver superior patient care and improves recruitment and retention of team members. Create a positive work environment.

Operations Management: Accountable to manage the practice to ensures processes and activities are performed in accordance with policies and procedures in a professional, consistent, organized, efficient, and standardized manner. This includes establishing

Coaching/Development: Manages the performance of direct reports through ongoing coaching, feedback and development to motivate, engage and drive a high performing team. Addresses issues with compliance to policies/procedures, standardized practices and pe

Provider Engagement: Supports coordination of provider onboarding processes. Becomes familiar with Medical staff requirements, practice start up processes, payer credentialing requirements including state license, DEA, CME, EPIC training templates, and p

Quality/Safety/Satisfaction: Collaborates with one up leader and/or Physician Champion to set goals, develop/implement initiatives, and systems that improve quality of care and patient safety. Monitors compliance and holds practice team accountable with s

Interdisciplinary Collaboration: Creates an open communication pathway for all to access. Willingness to be questioned as team members look for information on a daily basis. Demonstrates resourcefulness with situations that require research. Collaborate

Regulation: Demonstrates knowledge of regulatory standards and assures departmental compliance, payer needs, TH Compliance with billing and coding, TH Policies. (e.g. CMS, HIPAA, ODH, OSHA, CLIA, ). Assures compliance with the Ohio Board of Nursing and ot

Other Job-Related Information

Direct Report FTEs = 109

Indirect Report FTEs = 3-9-1

Working Conditions

Climbing - Rarely

Concentrating - Consistently

Continuous Learning - Consistently

Hearing: Conversation - Frequently

Interpersonal Communication - Frequently

Kneeling - Rarely

Lifting <10 Lbs - Rarely

Lifting 50+ Lbs - Rarely

Lifting 11-50 Lbs - Rarely

Pulling - Occasionally

Pushing - Occasionally

Reaching - Occasionally

Reading - Consistently

Sitting - Frequently

Standing - Occasionally

Stooping - Rarely

Thinking/Reasoning - Consistently

Use of Hands - Consistently

Color Vision - Consistently

Walking - Frequently

Leadership Performance Standards

TriHealth leaders create a culture of engagement, safety & reliability and high performance by consistently modeling and utilizing the following TriHealth Way leadership competencies, tactics and ALWAYS Behaviors to drive strategic pillar results:

• Safety/Quality, 2) Service, 3) Growth, 4) Culture/People, 5) Finance

Leadership Competencies

• TriHealth Way of Leading
• TriHealth Way of Serving
• Transformation Change
• Drive for Results
• Build Organizational Talent

Leadership Tactics

Conduct department huddles. Generally, clinical departments hold daily huddles, non-clinical hold weekly huddles.

Regularly Round on Team Members, using questions from the rounding log.

• 25 or fewer team members = monthly
• 26-50 team members = every other month
• 51+ (and optional team members) = quarterly

Lead monthly team meetings using meeting agenda template; review stoplight report; cascade key leadership messages.

Model, coach and validate team members’ use of TriHealth Way behaviors (AIDET + Promise, Always Behaviors and Always HEARD).

Recognize team members for safety wins, positive performance and demonstrating SERVE and ALWAYS behaviors, TriHealth Way of Leading, Serving and Delivering Care.