PC Technician / Office Onsite SupportVisa status: U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. Tax Terms: W2, 1099 Corp-Corp or 3rd Parties: YesLocation: Mountain View, CARequired Qualifications (Must have below required Qualifications)PC's: Good knowledge of computer hardware and peripherals. Good knowledge about different OS deployment solutions.Mac: Good knowledge of Mac Set up and OS. IOS, iMAC troubleshooting. Currently running High SierraTools: Hand on experience on Incident Reporting / ITSM tools like Service Now.Onsite experience: Previous experience as direct onsite support requiredBasic network skills: Knowledge of DNS, DHCP and TCP/IP.
Experience of Cisco switches is qualifying.Meriting QualificationsActive Directory: Knowledge of how to create accounts and basic GPO knowledgeClient OS: Experience from Windows 7, Windows 8.1, Windows 10, Windows Embedded (all versions)Server OS: Experience from Windows Server systems, OpenVMS systems is qualifyingService Desk: 1-2 years of experience from IT Service Desk is meritingNetwork: Experience of Cisco switches and routersITIL: Basic understanding of ITIL processes Knowledge and experience from the automotive industry and/or industrial equipment is an added advantageResponsibility•Troubleshoot, coordinate and resolve incidents together with Incident Managers and resolver teams •Review and follow-up on incidents to improve end-to-end support •Coordinate active incidents to reduce lead-time •Monitor Service Now-queues and Service Desk mailboxes •Create and improve Knowledge Base articles •Work with the Service Desk Support team Work with continuous service improvements
Associate Network Architect in mountain view at Unknown Company
This position is listed as full time and onsite.