Associate Market General Manager

Associate Market General Manager – ChenMed

Join our team and help transform healthcare for seniors by leading the day‑to‑day operations of multiple medical centers. This role requires a strategic, customer‑focused leader who can manage large budgets, drive growth, and foster a culture of high performance.

Essential Job Duties / Responsibilities

• Owns and operates an average annual budget of over $50M for multiple medical centers, staffing up to 150 employees and regularly servicing up to 10,000 patients per year.
• Designs, develops, and implements ongoing strategy for operational excellence and growth within the centers.
• Provides training and development for Center leaders, ensuring ongoing coaching for future mobility.
• Partners with the Regional President to support high‑quality, cost‑effective, VIP service for clinical outcomes.
• Executes key operational outcomes to meet/exceed customer, provider, and regulatory expectations.
• Communicates a clear understanding of key scorecard measurements and total quality initiatives.
• Mentors, coaches, and develops operation teams; grows the team to match business needs.
• Handles escalated issues and determines proper resolution.
• Leads growth strategy for each center around disenrollment.
• Works comfortably with financial statements and concepts in a service organization.
• Monitors office communication and performance to ensure efficient, accurate, customer‑focused operations.
• Conducts performance evaluations and disciplinary actions as needed.
• Ensures proper patient flow and accurate data handling throughout the care process.
• Collaborates with leaders to increase and retain membership.
• Applies a bias toward frugality and creativity for operational problem solving.
• Utilizes business acumen to understand and drive the business.
• Collaborates with leaders on strategic business planning.
• Demonstrates ownership, driving center success across people, finance, service, growth, and outcomes.
• Maintains awareness of the competitive healthcare environment and drives retention and exceptional service.
• Assists clinical providers with scheduling and correspondence as needed.
• Reviews reports to ensure target metrics are achieved and processes are followed.
• Conducts walk‑throughs of Centers to ensure safety and compliance.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities

• Highly developed business acumen and relationship management skills.
• Advanced knowledge of strategic planning, resource allocation, HR modeling, leadership, and operations.
• Experience managing an entity equal to or exceeding $40M in annual revenue.
• Superior customer service principles and standards.
• Knowledge of regulatory requirements governing clinic activities.
• Proven record of driving revenue growth and controlling expenses.
• Effective influencer of executives and leaders across functions.
• Exceptional written and verbal communication skills.
• Strong organizational and project management abilities.
• Deep understanding of business controls and operations.
• High emotional intelligence, integrity, and a results‑driven work ethic.
• Passionate about delivering VIP experiences.
• Self‑starter with creative thinking and effectiveness.
• Proficient in Microsoft Office Suite and other common software.
• Willingness to travel locally and regionally up to 50%; nationwide up to 10%.
• Spoken and written fluency in English.
• Capacity for independent judgment.

Education and Experience Criteria

• Bachelor’s degree in business, healthcare, public administration, finance, economics, or related field (additional experience may substitute).
• MBA or master’s in healthcare or a related discipline preferred.
• Minimum 5 years of healthcare administration, budget management, finance, or closely related experience.
• Minimum 2 years of direct management/leadership experience in a customer/client service environment.
• Experience managing diverse functional groups strongly preferred.
• Experience overseeing a multi‑million‑dollar P&L highly desired.

Pay Range

$166,652 - $238,075 Salary (base). Final compensation depends on experience, education, geographic location, and additional factors; eligibility for bonuses or commissions.

Employee Benefits

Employee benefits information is available at ChenMed offers comprehensive benefits, career development, and advancement opportunities along with a supportive work‑life balance.