Job Position at Epsilon
Epsilon, positioned at Publicis Groupe's core, is a leader in interaction management, empowering brands to transform ordinary customer experiences into meaningful, human experiences. Through a connected suite of products and services, Epsilon combines leading-edge identity management, industrial strength data and technology expertise with big brand acumen gained over five decades working with the industry's top brands. Our human-powered, data-led marketing delivers unmatched depth, breadth and scale to help brands turn meaningful human interactions into exceptional business outcomes.
The key accountabilities for this role are, but not limited to:
- Excellent experience in MS Office/Outlook, email configuration, backup
- Experience in Android & iOS mobile OS, mail & apps troubleshooting
- Experience in ticket process and SLA - incidents/service requests, escalation matrix
- Experience of handling asset/inventory record process, movements, etc.
- Knowledge of patch management, antivirus troubleshooting
- Troubleshooting and installation of network MFD printers
- Awareness of information security policy and adherence
- Exposure to basic network troubleshooting, VPN, remote support
- Coordination with IT vendor for warranty support and call logging
Skills (including technology):
- Hands on experience on handling Windows file server, backup, restoration
Attributes/behaviours:
- Demonstrated service excellence
- Ability to work in remote environment
- Strong written and oral communication
- Energetic and driven personality
Qualifications:
- Bachelor's degree in Computer Science, Information Systems or Engineering
- Minimum 1+ years experience of troubleshooting Windows and MAC OS
Associate Local support L1 in Remote at Unknown Company
This position is listed as full time and able to be worked remotely.