Job Description:
Job Title: Associate Insurance Adjuster (Hanover Insurance Group)
Contract Duration: Average 3 4 months Temp-to-Hire Employment (Right to Hire)
Location: Worcester, MA (Hybrid)
Rate: $24.01/hr on W2
Shift:
• Training Schedule: 8:30 AM 5:00 PM, Monday Friday
• Post Training Schedule: 9:00 AM 5:30 PM or 9:30 AM 6:00 PM
• 7.75 hours/day, 38.75 hours/week
• May be required to work onsite during the initial training period
Note:
• Applicants must be authorized to work for any employer in the U.S.
• Visa sponsorship or sponsorship transfer is not available.
• Hybrid position with potential onsite attendance during training.
• Temp-to-hire opportunity with average conversion timeframe of 3 4 months.
Job Summary
As an Associate Adjuster, you will play a vital role in supporting CLIENT's claims organization by providing critical claims services to customers following unexpected events. This position operates in a dynamic, fast-paced environment and focuses on investigating, evaluating, and helping settle customer claims while meeting key performance goals and service metrics.
Key Responsibilities
• Perform claim processing and payment functions on non-complex personal auto insurance claims across multiple states.
• Review electronic claim files for completeness and obtain missing information following established procedures.
• Conduct outbound customer calls with professionalism, empathy, and a customer-focused approach.
• Develop knowledge of insurance coverages, claim processing requirements, and internal claims systems.
• Obtain appraisals and additional required information from insured parties according to established guidelines.
• Update and maintain electronic claim files with accurate information and documentation.
• Interpret customer inquiries and provide appropriate options and guidance.
• Establish predetermined reserves and communicate next steps to insured parties.
• Collect, organize, and file bills and supporting documentation.
• Manage appraisal, rental, and vendor-related processes.
• Confirm claim resolutions and payment amounts.
• Support Claims Service Representative activities, including handling inbound claim assistance calls and escalating complex claims when necessary.
Required Skills
• Self-motivated and proactive approach to work.
• Energetic, positive, and professional attitude.
• Strong ability to navigate multiple computer applications, dual monitors, and Microsoft Office applications, including Word and Excel.
• Excellent verbal and written communication skills across phone, email, claims systems, and vendor platforms.
• Collaborative mindset with commitment to inclusion and respect.
• Sound judgment and timely decision-making abilities.
• Strong critical thinking and problem-solving skills.
• Customer-focused with dedication to delivering excellent service.
• Ability to build and maintain cooperative working relationships.
• Empathy, patience, and conflict-resolution skills when interacting with customers.
• Strong organizational, time management, and multitasking abilities.
• Adaptability to changing priorities and business needs.
• High emotional intelligence.
• Innovative and inquisitive mindset.
Education Requirements
• Associate degree or currently pursuing an associate degree strongly preferred.
Required Experience
• 1 3 years of experience in customer service, financial services, hospitality, or a related industry preferred.
Work Environment / Physical Requirements
• Ability to use a personal computer and standard office equipment.
• Ability to sit and/or stand for extended periods of time (75% 90% of the workday).
• Ability to work effectively in a fast-paced and dynamic environment.
Benefits
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Retirement Plan
About the Organization
CLIENT is a U.S.-based property and casualty insurance organization providing coverage solutions for homes, automobiles, and businesses, supported by claims professionals, underwriters, customer service representatives, and insurance specialists nationwide.