Associate SreAt Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate customer experience (CX) and increase workforce productivity by delivering CX automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities.As an associate SRE, you will be a hands-on contributor on the SRE team, supporting reliability, automation, observability, and incident response efforts across the organization.
Working under the guidance of senior and principal SREs, you will help implement SLIs/SLOs, reduce manual toil through automation, improve telemetry, and participate in on-call rotations and blameless postmortems. You will be expected to bring a growth mindset, a bias toward "everything-as-code," and a willingness to ask questions, dig into unfamiliar systems, and continuously improve. This role offers strong mentorship and exposure to cross-organizational collaboration in the true spirit of DevOps.Principal duties and essential responsibilities:Implement and maintain SLIs and SLOs for assigned services, working alongside senior SREsWrite automation scripts and pipelines to reduce manual toil within CloudOpsContribute to Infrastructure and Configuration as Code (e.g. Terraform, Helm, Ansible)Build, tune, and maintain dashboards, alerts, and telemetry in observability toolsPartner with R&D and Operations teams to enhance telemetry and improve service reliabilityParticipate in the on-call rotation and respond to incidents under the guidance of senior engineersSupport the design and implementation of automated incident response workflows and runbooksParticipate in blameless postmortems and follow up on assigned engineering action itemsShadow senior SREs during complex outages, architectural reviews, and fire drillsBuild AI-powered solutions to operational problems, with a particular focus on improving availability (e.g.
agentic incident triage, predictive alerting, automated remediation, AI-assisted runbooks)Continuously learn cloud, Kubernetes, and SRE best practices and apply them to daily workTake ownership of assigned tasks and communicate progress, blockers, and learnings clearlyMinimum requirements:B.S. degree in Computer Science, Engineering, or related field (or equivalent practical experience, including bootcamps or demonstrable self-taught work)1-3 years of professional experience in software engineering, SRE, DevOps, or systems administrationExposure to at least one public cloud (AWS or Azure)Exposure to containers and Kubernetes fundamentals (Docker, Helm, YAML)Familiarity with Linux and shell scripting; exposure to Windows/PowerShell a plusComfortable using Git for branching, pull requests, and mergesStrong troubleshooting curiosity and willingness to dig into unfamiliar systemsWillingness to participate in an on-call rotationStrong written and verbal communication skillsGrowth mindset — actively seeks feedback and continuously improvesHigh level of personal ownership, accountability, and drivePreferred skills:Entry-level cloud certification (AWS Cloud Practitioner, Developer Associate, or SysOps Associate; Azure Fundamentals)Familiarity with at least one observability tool (Datadog, Prometheus/Grafana, Splunk, SumoLogic, AppDynamics, etc.)Working proficiency in at least one scripting or programming language (Python, Bash, Go, Java, C#, etc.)Exposure to Infrastructure as Code (Terraform, CloudFormation, Ansible, Pulumi)Exposure to CI/CD pipelines (Harness, GitHub Actions, Jenkins, GitLab CI, etc.)Internship, co-op, or project experience with SaaS, PaaS, or multi-tenant environmentsFamiliarity with incident management tools (OpsGenie, PagerDuty, ServiceNow)Exposure to Agile and DevOps practicesAcademic, open-source, or personal projects demonstrating automation, reliability, or observability workExperience with AI agentic coding tools (e.g. Claude Code, Cursor, GitHub Copilot) and integrating AI capabilities into solutions and workflowsDetail oriented and organized with the ability to manage multiple prioritiesPositive, collaborative energy and a desire to contribute to a growing teamVerint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment.
Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices.For US applicants2025 benefits offering