Job Title
Position Hours: Monday – Friday, 8AM-5PM
Essential Job Duties and Responsibilities
- Telephone coverage, response to customer service requests and the performance of administrative duties
- Coordinate all meeting logistics as required.
- Take client calls and manage work order process, vendors, and client issues
- Produce requested reports for board packets in a clean, orderly, and professional manner.
- Assist in obtaining missing information when auditing all portfolios.
- Will provide a work order history log to the manager
- Execute violation letters at the request of the General Manager.
- Assist team members with preparation and execution of required annual mailings.
- Transcribe and type documents and letters as required.
- Maintain keys, gate openers, parking permits, clubhouse rental applications, etc.
- Properly mail a copy of the financial statement on a monthly basis to the Treasurer of each association.
- Update and generate all required association and management reports.
- Practice and adhere to Keystone’s Core Values, Mission and Vision.
- Any additional job duties as required by supervisor.
Qualification Requirements
- Must have a valid California Driver’s License.
- Must have reliable transportation and the ability to drive to and from communities.
- Ability to work under tight deadlines and consistently meet deadlines.
- Exhibit professionalism, professional attire and demeanor at all times.
- Demonstrate effective oral and written communication and listening skills.
- Demonstrate problem solving abilities.
- Must be proficient with computer programs, including Word, Outlook and Excel.
- Demonstrate organizational skills and ability to independently prioritize daily workload.
- Must work effectively with co-workers and clients.
- Strong verbal and written communication.
- Excellent interpersonal skills.
Education and/or Experience
- 1-2 years of experience working in a Customer Service role.
- Bachelor’s Degree preferred.
- High School Diploma required.