The Jackson Laboratory is seeking an Associate Director, IT Service Management & Process to lead our ServiceNow platform, ITIL process design, and CMDB governance. You will drive platform adoption, automation, and cross-functional improvements across IT to deliver reliable services.
In this senior role, you will partner with Security, Legal, Compliance, and business owners to manage risk, define KPIs, and advance IT maturity through governance, metrics, and training of the ITSM team.
#J-18808-LjbffrAssociate Director in workfromhome at Unknown Company
This position is listed as full time and onsite.