Associate Director – Supplemental Health Claims Operations

Responsibilities

• Lead a high‑performing Supplemental Health Claims team
• Provide strategic leadership and operational oversight for claims and service functions
• Drive service excellence, modernize end‑to‑end claims operations, strengthen regulatory and operational controls
• Develop talented teams focused on continuous improvement
• Collaborate with leaders across Product, Technology, Legal, Compliance, Finance, Customer Experience, and Operations

Requirements

• Bachelor’s degree required; advanced degree or industry designation such as CPCU, AIC, or a related credential preferred
• 5+ years of progressive claims leadership experience, ideally within insurance, health benefits, supplemental health, or a related service environment
• Demonstrated success leading teams, managing complex operations, and delivering measurable improvements in quality, service, productivity, and customer experience
• Experience leading change, modernization, or transformation initiatives in a regulated environment

Core Competencies

Demonstrates strong leadership in managing Supplemental Health Claims teams, with a focus on operational excellence, regulatory compliance, and continuous improvement. Proven ability to drive modernization initiatives and enhance customer experience in a complex, regulated environment.