Associate Director, Payments

• Lead the Americas Payments team for insourced and outsourced studies, including full-time employees, contractors, and outsourced business process oversight
• Ensure alignment with the Global Pricing Manager on study pricing design
• Collaborate with the Global CTMS Payment Manager on system functionality and process alignment integrated with various systems
• Partner with Local Trial Managers, Site Managers, and study team members to resolve payment disputes in a timely manner
• Ensure process integrity and compliance with financial and healthcare compliance obligations
• Partner with teams across the business to identify efficiencies, improve processes, and resolve disputes
• Enhance processes to improve team efficiency
• Develop talent
• Drive solutions with an exemplary customer focus and vision
• Own and build the clinical investigator payment strategy
• Manage the end-to-end clinical site payment process within North and South America

Requirements

• Minimum of a bachelor’s degree is required
• Minimum of 8 years of relevant industry experience
• People management/talent development experience
• Demonstrated AI literacy and an AI enabled mindset, including the ability to apply AI tools responsibly in daily work to improve productivity, decision making and quality of outcomes
• Experience in Procure to Pay, Clinical Trial Administration, Clinical Site Contracting, Payment Administration or related field
• Proficiency in Microsoft Office
• Ability to work well in a multifaceted environment and prioritize and respond to changing business needs
• Ability to work independently and prioritize multiple projects simultaneously; self-motivated and collaborative
• Service first mentality
• Prior experience with clinical trial budget development, contracting, payments, etc. preferred
• Knowledge in drug development, procurement, accounts payable or clinical operations preferred
• Strong understanding of and experience with Procurement systems and/or Clinical Trial Management Systems preferred
• Experience with Tableau preferred

Core Competencies

Demonstrates expertise in managing clinical site payment processes and developing talent within the Americas Payments team, while ensuring compliance with financial and healthcare obligations. Proficient in leveraging AI tools to enhance productivity and decision-making in clinical trial administration.

Highest-signal resume keywords

• Clinical Trial Administration
• Procure To Pay
• People Management
• AI Literacy
• Clinical Site Contracting

Hard Skills

• Clinical Trial Budget Development
• Payment Administration
• Process Improvement
• Compliance Management
• Financial Oversight

Soft Skills

• Customer Focus
• Collaboration
• Self-Motivation
• Problem Solving
• Adaptability

Industry Keywords

• Drug Development
• Accounts Payable
• Clinical Operations
• Payment Disputes
• Study Pricing Design

Tools & Technologies

• Microsoft Office
• Procurement Systems
• Clinical Trial Management Systems
• Tableau