Associate Director - Operations

Our client is an investment banking firm. They seek an Associate Director-Operations to join their Manhattan, NY office. Please note, this role's hours are 7AM-4-4:30 PM depending on workload and after an onboarding period, the role is hybrid.

Key Responsibilities

• Manage end-to-end client onboarding, including new accounts, sub-accounts, and managed funds.
• Maintain accurate client static data, including settlement instructions, commission details, and regulatory classifications.
• Oversee timely and accurate trade booking and allocation through CTM, FIX, and manual workflows.
• Deliver accurate trade confirmations across equities, fixed income, and U.S. Treasuries.
• Manage the full trade lifecycle from booking and matching through settlement across domestic and global markets.
• Investigate and resolve settlement breaks, fails, unmatched trades, and SSI discrepancies while working directly with clients and counterparties.
• Perform daily position reconciliations to ensure accurate trade capture and downstream processing.
• Complete TRACE reporting for fixed income products in accordance with regulatory requirements.
• Create and track JIRA tickets and support UAT and regression testing for system changes.
• Identify opportunities to streamline workflows, strengthen controls, and improve operational efficiency.
• Act as a primary contact for internal and external audits, providing documentation, clarification, and remediation updates as needed.
• Ensure operational procedures are followed, regularly reviewed, kept current, and aligned with regulatory and internal governance standards.
• Lead and support operational projects, including system upgrades, process improvements, and cross-functional initiatives.
• Respond promptly to client inquiries and provide high-quality trade lifecycle support.
• Manage operational exceptions, including penalties, buy-ins, corporate actions, and cash discrepancies.
• Mentor junior team members and support their ongoing development.

Qualifications

• Bachelor’s degree or higher in Finance, Business, or a related field.
• 7-10+ years of relevant experience in Operations, Middle Office, Back Office, or Trade Support within a financial markets environment.
• Series 7 or SIE and Series 99 licenses required.
• Proficiency with FINRA TRAQS, DTCC ALERT, CTM, and Microsoft Office strongly preferred.
• Strong understanding of global market settlement processes and client trade support functions.
• Familiarity with financial products, markets, and related trading and settlement workflows.
• Strong attention to detail and accuracy, with excellent analytical, quantitative, organizational, problem-solving, project management, client service, and multitasking skills.
• Client-focused and execution-oriented, with a commitment to delivering timely, high-quality service.
• Ability to work well under pressure and manage multiple priorities in a fast-paced environment.
• Proactive, self-motivated, results-driven, and able to work both independently and collaboratively.
• Excellent written and verbal communication skills.

*Please note: Hours are 7-4pm fully in office during training period. After training, moves to a hybrid schedule