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Associate Director, Operations Excellence, Supported Studies

ma • Posted 6 days ago
Onsite Full Time Management & Operations

  • Own the Supported Studies data and dashboard ecosystem, ensuring data quality, integrity, and reliability.
  • Identify and work with respective teams to resolve data inconsistencies, system issues, and reporting gaps.
  • Act as Business System Owner for the Supported Studies management platform, ensuring optimal performance, reporting capability, and continuous enhancement.
  • Lead vendor management and oversee system evolution in line with business needs.
  • Serve as the business-facing lead for digital initiatives, translating operational requirements into technical solutions.
  • Promote adoption and effective use of systems, dashboards, and digital tools.

Requirements

  • Bachelor’s degree in life sciences, clinical research, or a related field (or equivalent experience).
  • 5+ years of experience working with clinical systems and platforms (e.g., Veeva, CTMS, TMF, or equivalent).
  • Experience in data governance, data quality management, or dashboard ecosystem ownership.
  • Experience supporting compliance-controlled processes (e.g., Transfer of Value, audit/inspection readiness, or regulated reporting).
  • Experience acting as a Business System Owner or leading system implementation/enhancement initiatives.

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