Associate Director of Social Care

To lead and scale healthcare contact center operations, the full-time salaried Associate Director of Social Care will manage a team focused on member engagement, program enrollment, and operational performance in a remote environment. Key Responsibilities Lead and develop the Social Care and Member Experience team, ensuring high-quality member interactions and adherence to performance standards Oversee workflows supporting member intake, patient navigation, and program enrollment while identifying and addressing operational gaps Monitor key operational metrics and prepare performance reports for leadership, identifying opportunities for revenue optimization Required Qualifications 4+ years of experience in customer experience or healthcare contact center operations 2+ years of team leadership or people management experience Experience in a HIPAA-compliant healthcare organization Proficiency with Excel and Google Workspace Experience using contact center software platforms, such as Five9