Associate Director of Client Services

To lead strategic client relationships, the full-time Associate Director of Client Services will manage a portfolio, analyze marketing performance, and drive client retention and growth in a remote setting. Key responsibilities Develop and implement cross-functional marketing strategies based on client business goals and performance data Analyze paid media performance and provide insights to clients, ensuring alignment between reported metrics and actual outcomes Build and maintain strong client relationships while proactively identifying and mitigating churn risks Required qualifications 7+ years of client services, account management, or client strategy experience, with a minimum of 4 years in a digital marketing agency Strong understanding of paid media metrics from platforms such as Google Ads and Meta Ads Proven ability to analyze data and connect insights to client outcomes Exceptional communication skills, capable of conveying complex information clearly to clients Demonstrated big-picture thinking and intellectual curiosity regarding client industries and marketing trends