The YMCA is for Youth Development, Healthy Living and Social Responsibility. Under the supervision of the Membership Director, this position will represent the YMCA in a manner in accordance with the mission and goals of the YMCA.
Expectations
- Provide excellent member service by exceeding member expectations including being a good listener, caring about member’s well-being and checking in on their progress. Staff must also take the initiative to talk with members and to make them feel welcome.
- Make eye contact with members as much as possible when talking to them.
- Ask members how they are doing or if they are having a good day as they come into the facility or during classes.
- Make members feel welcome by being pleasant and cheerful, which includes saying hello, goodbye, calling members by name and most importantly smiling at them.