Associate Director, IT Business Relationship Management - Commercial & Medical

Associate Director, IT Business Relationship Management - Commercial & MedicalThe IT Business Relationship Manager (BRM) for Commercial and Medical functions at Foundation Medicine serves as the primary strategic interface between Information Technology and key business stakeholders across Commercial (e.g., Sales, Marketing, Commercial Operations) and Medical (e.g., Medical Affairs, Clinical Operations, Real-World Evidence). This role is responsible for ensuring alignment between business priorities and technology solutions, enabling scalable, compliant, and data-driven capabilities that support growth and improved patient outcomes. The BRM works closely with senior leaders to understand evolving business strategies, translate them into actionable IT initiatives, and drive delivery through structured demand management and governance processes.A critical component of the role is building and sustaining strong, trust-based relationships with stakeholders at all levels of the organization. The BRM acts as a strategic advisor and thought partner, providing guidance on how technology - including CRM platforms, marketing technology stacks, and digital customer engagement tools - can enable more effective commercial execution and medical engagement.

The role requires documenting, maintaining, and continuously evolving multi-year capability roadmaps across Commercial and Medical domains, ensuring alignment with enterprise architecture, data strategies, and regulatory considerations. The BRM also provides thought leadership on emerging trends, such as omnichannel engagement, personalized medicine insights, and advanced analytics, helping the business proactively leverage innovation to remain competitive.The ideal candidate brings deep experience with CRM applications (e.g., Salesforce Health Cloud, Veeva CRM), marketing technologies (e.g., marketing automation platforms, content management systems, websites), and enterprise data & analytics solutions. They demonstrate strong business acumen in commercial and medical processes, with the ability to translate complex technical concepts into actionable business insights. Success in this role requires a strategic mindset balanced with hands-on execution, excellent communication and influencing skills, and a proven ability to drive cross-functional collaboration. The BRM must be adept at ensuring technology investments deliver measurable business value, improve customer and patient engagement, and support data-driven decision-making across the organization.Key Responsibilities:Thought Leadership Monitor and interpret emerging trends in life sciences commercial and medical technology (e.g., omnichannel orchestration, AI/ML, real world data, digital therapeutics, field enablement)Advise senior Commercial, Medical, and IT leaders on strategic opportunities, risks, and modernization pathwaysFacilitate cross functional forums to align on Commercial and Medical technology strategy and innovation prioritiesTranslate insights into actionable recommendations and investment proposalsCapability Roadmaps Develop multi year capability roadmaps across CRM, marketing automation, data platforms, analytics, patient services, and field technologiesEnsure roadmaps reflect business strategy, regulatory requirements, and enterprise architecture principlesManage investments using a transparent, value based frameworkMaintain a living roadmap that guides annual planning, budgeting, and sequencing of initiativesPlatform Ownership Serve as product owners for core commercial platforms (e.g., CRM, MDM, marketing automation, data hubs, and analytics environments)Define platform vision, governance, and release strategyManage platform lifecycle, including upgrades, integrations, vendor relationships, and licensingEnsure platforms are secure, compliant, scalable, and optimized for user experienceDrive standardization, interoperability, and data governance across the commercial ecosystemCommercial and Medical Technology Operations Drive ITIL-base process excellence for the Commercial and Medical technology portfolioManage Commercial and Medical technology investments and costs in line with IT budgetComply with FMI's attendance policiesQualifications:Basic Qualifications:Bachelor's degree in Information Technology, Business Administration, Marketing, Life Sciences, or a related field8+ years of progressive experience in IT, business relationship management, or business systems roles supporting Commercial and/or Medical functions4+ years of management experienceHands-on experience with commercial systems, including CRM platforms (e.g., Salesforce Health Cloud, Veeva CRM), with demonstrated involvement in configuration, enhancement, and user supportHands-on experience with data & analytics platforms, including reporting tools (e.g., Power BI, Tableau), data modeling, and enabling data-driven decision-makingPreferred Qualifications:Master's degree in Business Administration (MBA), Information Systems, or a related disciplineExperience in a life sciences, diagnostics, or biopharma organization supporting Commercial and Medical functionsExperience translating business needs into technology requirements and managing demand intake, prioritization, and deliveryExperience supporting marketing technologies, including marketing automation platforms, content management systems (CMS), and websitesExperience working in regulated environments (e.g., healthcare, life sciences, biotech), including awareness of compliance considerationsDeep expertise in CRM platforms (e.g., Salesforce, Veeva) including large-scale implementations or transformationsExperience with advanced marketing technology ecosystems, including customer data platforms (CDPs), digital experience platforms, and personalization toolsStrong background in enterprise data & analytics, including data warehousing, master data management (MDM), and advanced analytics/AI use casesProven track record of delivering digital transformation initiatives across Commercial and/or Medical domainsFamiliarity with enterprise architecture frameworks and business capability modelingExperience with portfolio management, governance frameworks, and value realization tracking for IT investmentsKnowledge of regulatory and compliance requirements impacting commercial and medical systems (e.g., HIPAA, GDPR, promotional compliance, GxP where applicable)Strong change management experience, including stakeholder adoption strategies, training, and organizational readinessRelevant certifications (e.g., Salesforce, Veeva, ITIL, PMP, Certified Business Relationship Manager – CBRM)Excellent communication, facilitation, and presentation skills, with the ability to translate technical concepts into business valueProven ability to build and sustain strong stakeholder relationships across Sales, Marketing, Market Access, and Medical Affairs organizationsDemonstrated experience developing, documenting, and maintaining multi-year capability roadmaps aligned to business strategyStrong understanding of commercial and medical business processes (e.g., omnichannel engagement, field force effectiveness, HCP engagement, medical insights capture)Understanding of HIPAA and importance of privacy of patient dataCommitment to FMI values: Integrity, Courage, and PassionThe expected salary range for this position based on the primary location of Boston, MA is $184,110- $216,600 per year. The salary range is commensurate with Foundation Medicines compensation practice and considers factors including, but not limited to, education, training, experience, external market conditions, criticality of role, and internal equity. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for Foundation Medicine's benefits.