Associate Director, Housing Facilities

Responsibilities and Duties

Leadership

• Provide supervision and oversight of the Housing Facilities Manager.

• Serve as a key contributor to university decision-making by providing strategic input that supports the success of housing facilities and enhances the overall Towson student experience.

• Coordinates all facilities, needs and initiatives within the department, represents Housing and Residence Life on building projects.
• Maintains daily collaborative efforts with operations and maintenance team and Director of Operations & Maintenance on needed follow-up. Attend weekly manager meetings with Operations and Maintenance Team.
• Actively participates in developing departmental goals and priorities for a growing residential campus.
• Works closely with Residence Life Coordinators and Associate Directors to support day-to-day operations, resolve building-related issues, respond to facility emergencies, and ensure routine maintenance plans are achieved is an ongoing priority.
• Collaborate with 12 – 16 building maintenance personnel conducting repair and upkeep in 15 university residence halls.
• Ensure all delivered services comply with campus, state, and federal building, construction, fire and life safety, and health codes. Embraces and champions a culture of safety excellence.

• Lead the housing facilities portfolio with a culture of engagement and inclusivity in which all staff and students are treated with respect and professionalism.

Technical and Operational Management

• AssisttheAVP in various projects,communications,and reports, and attend various meetings pertaining to FacilitiesManagement andPlanning& Constructionprojectsas well as student emergencies.
• Serve as liaison with project managers.
• Coordinate residence hall system condition evaluations for renewal and capital planning.
• Establish and evaluate operational standards, processes, and procedures for reactive, emergency, planned, and preventative facilities services.
• Develop and manage facility inspections and assessment programs for identifying building deficiencies requiring immediate, near-term, or long-term action.
• Mobilize to respond to building emergencies where senior level direction and coordination are required.

Stakeholder Management and Customer Service

• Meets bi-weekly with the AVP for Housing & Residence Life.

• Participates in Housing & Residence Life Leadership meetings.

• Manageanalysis andreports onthe quality and assuranceonall work orders related to all housing areas. Work closely with Residence Life Coordinators and Facilities Management staff on work order issues.

• Respond to inquiries from residents, parents, and staff in a calm, constructive, positive, and empathetic manner to investigate situations/complaints and establish a plan for corrective action.

• Make appropriate contacts and coordinates with different internal departments and external organizations to ensure the delivery of routine and essential services to all buildings and campus community.

• Collaborates with various campus departments and operating partners to ensure services are completed, coordinated, or managed appropriately to effectively support the mission of Student Affairs.

• Regularly communicates with partner departments across the University to build trust and positive working relationship.

Purchasing, Property Control, Contracts

• Develop specifications for the purchase of all FF&E needs within the University owned residential facilities.

• Manage HRL plant fund accounts.

• Maintain up-to-date contact with vendors for product knowledge and cost estimation.

• Conduct follow-ups on ordering, delivery, installation, and service of acquired products.

• Maintain an on-going inventory of all FF&E and conditions of the physical facilities.

• Coordinate the disposal/removal of outdated equipment and furniture.

• Assist with the development of the specifications and conditions of contracts that influence the operations of the residential facilities.

Committee and other assignments

• Serve on committees, workgroups, or special projects as assigned.

The work hours for this position may include after hours and/or weekends pertaining to “Move In Weekend” event and urgent facility issues or maintenance emergencies.

Qualifications and Skills

Required Qualifications:

• Bachelor’s degree.

• Minimum of three years of full-time experience in housing operations and residential facilities management in a university setting.

• Possess a valid driver's license and be qualified to operate a motor vehicle in the State of Maryland.

• Ability to analyze and solve challenging interpersonal and/or technical issues daily.

• Ability to judge when quick decisions are necessary and when further evaluation and assessment is warranted.

Preferred Qualifications:

• Proficiency in StarRez, PeopleSoft, Stratus.

• Experience in supervising professional staff.

• Demonstrated experience in budgeting and planning.

• Knowledgeable in cultivating strong partnerships and collaborative practices that advance the effective management of residential facilities and contribute to a dynamic university living and learning community.

• Possess effective communication, presentation, and interpersonal skills.

• Knowledgeable of current IT trends, software, and operating systems.

Organization: Student Affairs Division

Primary Location: Main Campus

Job Posting: Sep 29, 2026