Associate Director for Revenue Cycle and Operations

Associate Director for Revenue Cycle and Operations

Job Title Associate Director for Revenue Cycle and Operations

Location

Campus

Commitment to On-Campus Experience

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.

Pay Range

Pay Range $75,700 - $88,000

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff Level S5

FLSA Status

FLSA Status Exempt

Hours

Standard University business hours 8:30am – 5:00pm (academic year) 8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type

Job Type Full-time

Unionized Position Code Not Applicable

Job Description

Barnes Center at The Arch is Syracuse University’s integrated health and wellness center which incorporates Counseling, Health, Health Promotion and Recreation. The Associate Director for Revenue Cycle and Operations is a core member of the Health and Wellness leadership team, reporting directly to the Associate Vice President for Health and Wellness. The Associate Director ensures efficient revenue cycle management, accurate insurance processing, compliance with medical billing regulations, and implementation of reliable technology systems supporting clinical and administrative operations. This role directly supervises two medical billing staff, two health insurance staff, and one IT staff member. In addition to direct oversight of medical billing, health insurance, and IT, this position partners with Psychiatry, Pharmacy and Medical Laboratory to support accurate fee setting, billing, and reimbursement processes across those units. This position functions as the Barnes Center Privacy Officer.

Education and Experience

• Bachelor’s degree or higher in business administration, healthcare administration, or related field.
• Minimum 5 years experience in medical billing/revenue cycle management.
• At least two years supervisory experience.

Skills and Knowledge

• Strong knowledge of insurance processes, medical coding ( CPT / ICD -10), and healthcare compliance.
• Demonstrated ability to manage cross-functional and integrative team, including IT staff.
• Ability to work collaboratively with multiple departments.
• Strong written and oral communication skills.

Responsibilities

• Direct oversight of medical billing and revenue cycle.
• Includes supervision of two medical billers to ensure timely and accurate claims submissions.
• Monitor accounts receivable, denial rates, and reimbursement trends.
• Manage provider enrollment and pursue opportunities to expand accepted insurance plans.
• Direct oversight of the Health Insurance Office and administrative oversight of the student health insurance plan, including enrollment, waivers, eligibility verification, and student/family communications.
• Ensure coordination between the Insurance Office and Medical Billing.
• Serve as the primary liaison to the insurance carrier/broker on plan administration, claims issues, and annual plan review.
• Direct supervision of two Health Insurance staff.
• Supervise the Application Specialist to ensure reliable and accurate management of the EHR and related administrative systems.
• Coordinate with divisional IT on system integration, security protocols, and data privacy compliance.
• Serve as the Barnes Center Privacy Officer.
• Support and oversee annual QI projects as they pertain to other job responsibilities.
• Serve as a member of the Barnes Center QI Committee.
• Support pharmacy and lab revenue cycle.
• Collaborate with pharmacy and lab leadership to support accurate charges, coding, and claim submissions.
• Monitor reimbursement trends, denials, and payer issues.
• Help identify and resolve gaps between clinical documentation and billing/coding accuracy.
• Support integration of pharmacy and lab data into overall revenue cycle reporting and analytics.

Physical Requirements

Not Applicable

Tools/Equipment

Not Applicable

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience. The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEO Statement

Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Respectful and Welcoming Community

Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.

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