Associate Director for Clinical Services

Job Summary

Reporting directly to the Director of CAPS, the Associate Director for Clinical Services is responsible for the coordination and quality assurance of clinical services and programs in Counseling and Psychological Services (CAPS). The incumbent provides leadership for the development, implementation, maintenance, and evaluation of clinical programs and services that support the mission of CAPS. The Associate Director for Clinical Services performs all activities within the limits of standards and ethical principles of their professional organization, as well as the applicable legal mandates for mental health professionals in the State of California.

Appointment Information

Budgeted Salary: $125,000 - $150,000 annually. Salary commensurate with skills, qualifications and experience.

Benefits Level Eligibility: Full benefits.

Benefits

• Medical, dental, and vision insurance plans
• UC Retirement Pension Plan
• Optional life, legal, and pet insurance
• Paid holidays, plus accrued vacation and sick leave
• Discounts at UCSC recreation facilities

Schedule Information

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri
• Shift Includes: Day

Work Location

UC Santa Cruz Main Campus

Job Duties

Leadership & Administration (40%)

• Oversees clinical service delivery programs and models, including monitoring clinical time, scheduling, and templates, and maintaining standards of care and timely access for both routine and crisis situations.
• Participates in the development and maintenance of clinical services policies and procedures.
• Works collaboratively with the Associate Director for Training to coordinate the provision of clinical services by doctoral interns and postdoctoral fellows.
• Actively participates in the Counseling and Psychological Services (CAPS) leadership committee with other CAPS leadership members.
• Collaborates with campus partners, faculty, administrators, and staff to address concerns related to counseling issues and provides information on CAPS services, policies, and procedures to University staff and faculty to increase understanding and appropriate utilization of CAPS services.
• As delegated by the CAPS Director, Counseling, administratively supervises CMCT or RISE staff regularly to ensure understanding of work assignments and objectives. Helps manage caseloads. Provides consultation on complex clinical issues. Conducts performance appraisals. Provides clinical supervision for doctoral interns and postdoctoral fellows.
• Participates in the recruitment and selection of psychological services staff.
• Oversees psychological testing, including assessment of ADHD.
• Monitors staff clinical documentation for maintaining standards of care.
• Provides oversight of electronic health record updates and changes to ensure the CAPS team is effectively and efficiently working with the PNC system.
• Collaborates with CAPS leadership on oversight of CAPS quality assurance initiatives and the Clinical Quality Assurance committee, including evaluation of the effectiveness of all clinical services.
• Develops and implements training and educational programs for staff on clinical services to students with diverse and intersecting identities.

Direct Service (30%)

• Provides clinical services including initial assessments, case management, brief and long‑term individual therapy, group therapy, crisis assessment and intervention, and referrals to appropriate resources.
• Provides on-call backup for the After‑Hours Crisis Services as needed.
• Provides clinical supervision for doctoral interns and postdoctoral fellows.
• Provides consultation to staff, faculty, administrators, and campus partners regarding the psychological well‑being and mental health of students.
• Develops and implements outreach and psychoeducational programs to the UCSC campus community.

Crisis Management (15%)

• Provides clinical direction and crisis back‑up, including consultation or supervision of urgent crisis cases seen by the CAPS staff member on crisis duty, in conjunction with other CAPS leadership members.
• Oversees the quality of After‑Hours Crisis Service responses, as part of the CAPS management team.
• Works collaboratively with SHS and campus partners regarding crisis cases and referrals.
• Provides individualized clinical risk assessment evaluations addressing campus concerns about student safety.

Additional Responsibilities (15%)

• Maintains active membership, participation, and involvement in national organizations that focus on service delivery in university counseling centers.
• Participates in and facilitates CAPS committees and workgroups in a cooperative and professional manner in efforts to maintain and upgrade the quality of CAPS services.
• Maintains accurate and timely clinical documentation.
• Promotes a safe and healthy workplace and effectively responds to injuries that occur.

Required Qualifications

• Valid California licensure, in good standing, in Psychology OR Valid out-of-state licensure, in good standing, in Psychology.
• Recent experience as a clinician with evidence of increasing administrative responsibility in a mental health setting, typically achieved after 5 years or more of experience.
• Demonstrated experience mentoring, supervising, and providing consultation to diverse mental health or clinical providers, including both doctoral interns and postdoctoral fellows, typically achieved after 3 years or more of experience.
• Demonstrated clinical and crisis management skills and experience working with high acuity clients with complex mental health needs.
• Demonstrated knowledge, experience, and skills providing multiculturally responsive and trauma‑informed clinical services to individuals with diverse and intersecting identities who are in varying states of emotional distress.
• Demonstrated skills, experience, and interest in coordinating and monitoring the delivery of psychological services.
• Experience with mental health clinic or counseling center administration.
• Demonstrated expertise with developmental and mental health issues of late adolescence.
• Demonstrated skills and experience providing brief and long‑term individual therapy and facilitating psychotherapy groups.
• Demonstrated skills and experience designing and implementing psychoeducational outreach, community programs, and crisis debriefings.
• Ability to work collaboratively with others and maintain a high level of professionalism in all interactions.
• Ability to respond well to supervision.
• Strong verbal communication skills to communicate effectively with clinical and administrative staff, students, and campus partners.
• Strong written skills to communicate effectively with clinical and administrative staff, students, and campus partners.
• Recent experience with computer‑based electronic health records and scheduling software.

Preferred Qualifications

• Clinical and administrative experience in a college counseling environment.
• Experience utilizing psychological assessment instruments appropriate for university students, particularly ADHD assessment.
• Experience and interest in data analysis.
• Doctorate from APA accredited programs, including APA accredited doctoral internship.
• Experience working in an environment where counseling, psychiatry and primary care are integrated.

Special Conditions of Employment

• Licensed as a Psychologist in good standing. Valid California licensure, in good standing, in Psychology OR Valid out-of-state licensure, in good standing, in Psychology. Out‑of‑state licensed psychologists are required to acquire California licensure within 180 days of licensure application or establishing residency in California.
• Selected candidate will be required to successfully complete a pre‑hire criminal history background check and a pre‑hire credentialing check.
• Selected candidate must pass the employment misconduct disclosure process.
• Must possess CPR/First Aid/AED certification or have the ability to obtain it within 60‑calendar days of hire.
• Selected candidate will be required to take a TB test within 60 days of hire.
• Complete Health Insurance Portability and Accessibility (HIPAA) training within 30 days of hire.
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• The selected candidate will be required to work primarily on campus, with periods of remote work possible based on operational needs. If a hybrid work schedule is confirmed, the selected candidate must be able to work successfully from a home/remote office and be able to fulfill the requirements of the UCSC telecommuting agreement.
• Ability to work occasional evenings and weekends as directed.
• Ability to maintain appearance and conduct suitable for working in a professional setting.
• Will be required to comply with current Student Health Center employee health safety requirements for health‑care workers as defined by state and federal regulatory agencies. Current health safety requirements are discussed during interview.
• The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment.
• Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information and any other sensitive or non‑public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensures that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work‑related information obtained from any source or work‑related matter is a violation of these expectations.

Misconduct Disclosure Requirement

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

Safety Statement

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

EEO/AA Statement

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status or other protected categories covered by the UC Anti‑Discrimination Policy. It is the policy of the University of California to undertake affirmative action and anti‑discrimination efforts, consistent with its obligations as a Federal and State contractor.