- Oversee and support new call center hires through onboarding, training, and nesting progression.
- Guide new hires through onboarding processes, ensuring completion of necessary tasks.
- Act as the liaison for Talent Acquisition, Interviewing Team, Learning & Development.
- Coordinate training and nesting logistics for each incoming class.
- Manage expectations, attendance, engagement, and skill transfers of direct reports.
- Enhance results, productivity, and reduce attrition by supporting new hires.
- Address behavioral and attendance issues within the team.
- Oversee operational aspects of the department.
Requirements
- Bachelor’s degree (BS/BA) desired.
- 5+ years of related experience.
Soft Skills
- Communication
- Leadership
- Problem-Solving
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