Associate Director, Business Operations

Overview: The Business Operations (Project Management) team serves as the backbone, orchestrating the intricate mechanisms that drive our business forward. From enhancing communication to managing significant investments, each member of the team plays a crucial role in aligning our activities with overarching company goals. Our culture is our cornerstone, fostering empowerment and success in both professional and personal realms for every member of our dynamic team. Through collaboration, innovation, and a relentless pursuit of excellence, our team empowers the company to navigate challenges, capitalize on opportunities, and achieve sustainable growth in a dynamic and competitive landscape.

Responsibilities

• Lead project management efforts to ensure the successful planning, launch, and reporting of media campaigns.
• Confirm operational best practices with discipline teams, embedding finance expertise into workflow definitions and project timelines (e.g. client and deliverable expectations, turnaround times, client escalations, client-facing deliverable consistency).
• Consult and confirm implementation governance and best practices, ensure training compliance across platforms.
• Lead integration and connectivity between cross-functional teams (Planning, Integrated Investment, Marketing Science, Finance, Project Management) – inclusive of integration between onshore and offshore resources.
• Collaborate with investment + activation and operations teams both onshore and offshore, act as liaison for offshore work deployment.
• Confirm consistency in client-facing deliverables (e.g. budget deliverables) in partnership with team leadership and BPM.
• Collaborate with Budget Project Management, Planning Analysts, and account leadership to ensure that all invoicing for fees and media is delivered timely.
• Ensure utilization of planning and tracking tools to ensure accurate delivery of campaign data for the client (including proof of performance, monthly campaign budget tracking, and bi-weekly financial status).
• Serve as the first point of contact for collaboration systems and tools related inquiries, including Smartsheets, Teams, and SharePoint.
• Support gathering of financial rigor and strategic insight around business decisions that affect both client and agency.
• Foster good working relationships and understanding with various teams as well as the client to facilitate flawless execution.
• Leverage industry experience (where applicable) to advise on best practices and address questions and/or issues as they arise.
• Assist in managing relationships with vendors, especially when discrepancies arise, finding creative solutions to complex situations.

Qualifications

• Bachelor’s degree in business administration or related field; MBA or advanced degree preferred.
• Proven experience in project management, preferably in a technology-driven environment.
• Knowledge of the Broadcast, Digital, Print, & Strategic environment preferred.
• Familiarity with Media Ocean, Prisma, and Media Tools preferred.
• Advanced Microsoft Excel skills a must, ability to work with large excel spreadsheets.
• Strong ability to problem solve to develop solutions; troubleshooting a must.
• 4+ years’ experience managing multiple projects delivering value to internal customers to maximize their workflow productivity levels.
• Intellectually curious and ability to ask the right questions to solve a business problem even when the problem is not explicitly stated.
• Effective communication and leadership skills, with the ability to influence and collaborate effectively across all levels of the organization.
• Demonstrated ability to drive results and manage multiple projects simultaneously in a fast-paced environment.
• Salary: New York: $70,000.00-$125,000.00.

Equal Employment Opportunity

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.