Uniti Group Inc. is seeking an Associate Director, IVR Strategy & Customer Automation, to lead strategy, governance, and modernization of IVR and AI-driven customer interactions.
You will drive self-service and automation across voice channels and partner with operations, IT, product, and analytics to deliver measurable CX improvements. The role requires strategic vision, execution excellence, and deep knowledge of conversational AI, journey design, and contact center operations.
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