Associate Director (AD) of Enrollment

Overview

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state's most vulnerable and underserved residents.

Founded in 1999, we've grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women's health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.

We're looking for talented, motivated individuals to join our growing team. Whether you're a medical provider, administrator, or operations professional, there's a career here for you. Join us in making a real difference in the health of our community.

Job Summary

The Associate Director of Enrollment, Care Management will lead and oversee all enrollment operations for Essen Health Care's Care Management and Health Home programs. This role is responsible for managing enrollment strategy, ensuring regulatory compliance, optimizing workflows, and supporting growth initiatives across partner organizations.

The ideal candidate is a results-driven operational leader with deep knowledge of NYS Health Home enrollment requirements and the ability to scale enrollment processes while maintaining accuracy, compliance, and high service standards.

Responsibilities

• Enrollment Operations & Strategy

  Oversee all enrollment and eligibility processes for Care Management and Health Home programs

  Develop and implement enrollment strategies to support growth targets and program expansion

  Ensure accurate and timely member enrollment in compliance with NYS DOH and Medicaid Managed Care requirements

  Manage enrollment forecasting and volume planning

  Compliance & Quality Assurance

  Ensure enrollment processes meet regulatory and documentation standards

  Conduct regular audits of enrollment files and workflows

  Partner with Compliance and Quality teams to address gaps and corrective actions

  Maintain audit readiness for regulatory reviews

  Team Leadership & Development

  Build, manage, and mentor enrollment teams

  Develop standardized training programs and operational procedures

  Foster a culture of accountability, accuracy, and continuous improvement

  Cross-Functional Collaboration

  Partner with Care Management Operations, Compliance, IT, Billing, and Clinical teams

  Support onboarding of new Care Management partners and programs

  Collaborate with Growth & Strategy teams to align enrollment efforts with expansion initiatives

  Process Improvement & Systems Optimization

  Design scalable enrollment workflows and best practices

  Leverage data and metrics to improve turnaround times and member experience

  Partner with IT to optimize enrollment systems and reporting tools

  Reporting & Performance Metrics

  Track and report key enrollment KPIs including:

  Enrollment volume

  Processing turnaround time

  Error rates

  Audit findings

  Provide regular performance reports to senior leadership

Qualifications

• 5+ years of experience in healthcare enrollment, care management, or Health Home operations

  Strong knowledge of NYS Health Home enrollment and Medicaid Managed Care requirements

  Proven experience leading teams and managing operational workflows

  Experience with enrollment systems, EMRs, and reporting platforms

  Excellent organizational, analytical, and communication skills

  Bachelor's degree required; Master's degree (MHA, MPH, MBA) preferred

  Preferred Qualifications

  Experience supporting population health or value-based care programs

  Knowledge of NYC/Bronx healthcare market

  Experience scaling enrollment operations across multiple partners or sites

  Familiarity with regulatory audits and quality improvement initiatives

  Core Competencies

  Enrollment Operations Leadership

  Regulatory Compliance

  Process Optimization

  Data-Driven Decision Making

  Cross-Functional Collaboration

  Team Development

Equal Opportunity Employer

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.